Incident History

We are no longer experiencing SMS delivery failures to Bouygues Telecom in France. This incident has been resolved.

We are no longer experiencing SMS delivery failures from a subset of Portugal Twilio phone numbers. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to TeleMob Network in Burkina Faso. This incident has been resolved.

WhatsApp messages showing incorrect channel information in Messaging Insights for a subset of customers has been resolved and is operating normally at this time.

Twilio Programmable Messaging API was partially degraded for 2 minutes between 07:39AM and 07:41 Pacific Time on 08/18/2025. During this period of time customers may have received elevated volumes of 5xx errors in API responses. The issue has now been resolved.

We are no longer experiencing SMS delivery delays when sending messages to various networks In Argentina via a subset of short codes. This incident has been resolved.

The issue causing call failures to a subset of Twilio Japan phone numbers has now been resolved, and the service is functioning normally at this time.

This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to DiGi in Malaysia. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. This incident has been resolved.