Incident History

We are no longer experiencing SMS Delivery Delays to MTN Network in Ghana. This incident has been resolved.

We have fully investigated the SMS Delivery Failures to AT&T Network in the US for a Subset of Toll Free Numbers issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Twilio Portability API Responses was degraded between between 10:00 and 6:30 Pacific Time on 12/04/2024. During this period of time customers may have experienced incorrect portability responses indicating that a number was not portable to Twilio. The issue has now been resolved.

We are still experiencing SMS delivery reports delays when sending messages to DigiTel C.A. in Venezuela via subset of pre-registered Sender ID. We have reached out to all impacted customers individually for further follow-ups.

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in Colombia for a subset of Short Codes. This incident has been resolved.

Twilio Lookup V2 Reassigned Number Latency Spike was degraded for 20 minutes between 22:55 and 23:40Pacific Time on 12/02/2024. During this period of time customers may have experienced a large increase in traffic where our provider started failing. The issue has now been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom Network in Brazil via shortcodes and registered sender id. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Orange / Altice network in Dominican Republic. This incident has been resolved.

We are no longer experiencing SMS delivery delays and failures when sending messages to Movicel Network in Angola. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Ooredoo Network in Algeria. This incident has been resolved.