Flex Agent Copilot is Degraded
The issue impacting Flex Agent Copilot features like Wrap-up Notes, KB Assist, etc. has been resolved and Flex Agent Copilot features are operating normally at this time.
Incident History
SMS Delivery Delays to Datora Network in Brazil
We are no longer experiencing SMS delivery delays when sending messages to Datora Network in Brazil. This incident has been resolved.
SMS Delivery Failures to and from Multiple Networks in France via Subset of Longcodes
We are no longer experiencing SMS delivery failures to Multiple Networks in France. This incident has been resolved.
MMS Delivery Delays to T-Mobile in the United States of America via Subset of Shortcodes
We apologize for any confusion. We’ve determined that this incident was reported in an error and no impact was observed.
On Call Engineers are Investigating an issue with 5xx errors from Meta
This incident has been resolved.
SMS Delivery Delays and Failures to U Mobile in Malaysia
We are no longer experiencing SMS Delivery Delays and Failures to U Mobile in Malaysia. This incident has been resolved.
SMS Delivery Delays To Etisalat Network In Multiple Countries
We are no longer experiencing SMS delivery delays when sending messages to Etisalat network in Afghanistan. This incident has been resolved.
SMS Delivery Delays and Failures to and from Multiple Countries
We are no longer experiencing SMS Delays and Failures to and from Multiple Countries. This incident has been resolved.
MMS Delivery Delays To Verizon Wireless Network in USA Via A Subset Of Longcodes
We are no longer experiencing MMS delivery delays when sending messages to Verizon Wireless Network. This incident has been resolved.
AccSec Canada API Errors
The issue with the AccSec - Canada API has been resolved, and the service is functioning normally at this time.