Incident History

This incident has been resolved.

A bug in Meta's system that was causing a delay in template status change events has been resolved, and template status change events are operating normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to GrameenPhone Network In Bangladesh. This incident has been resolved.

We are no longer experiencing SMS delivery delays and failures to TIM in Brazil. This incident has been resolved.

We are no longer experiencing the issue that was preventing the assignment of phone numbers to Trust Products within TrustHub. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Africell Network in DR Congo. This incident has been resolved.

We are no longer experiencing SMS delivery delays and failures to Dish Network in the United States of America via a subset of longcodes. This incident has been resolved.

We are no longer experiencing MMS/SMS delivery delays when sending messages to MTN Network in Nigeria. This incident has been resolved.

Twilio Messaging API was degraded for 19 minutes between 09:17 and 09:36 Pacific Time on 04/05/2025. During this period of time, customers may have experienced SMS Delivery Delays to Multiple Carriers in India from a subset of Short Codes. The issue has now been resolved.

We are no longer experiencing MMS/SMS delivery delays when sending messages to Mascom in Botswana. This incident has been resolved.