Incident History

We are no longer experiencing delivery report delays when sending to Etisalat in Afghanistan. This incident has been resolved.

We are no longer experiencing SMS delivery issue when sending messages to Cubacel Network in Cuba. This incident has been resolved.

The issue affecting call quality for calls to and from a subset of Twilio phone numbers in Spain has been resolved, and the service is functioning normally at this time.

The issue affecting inbound calls to subset off Twilio Brazil phone numbers has been resolved, and the service is functioning normally at this time.

We are no longer experiencing MSMS delivery delays when sending messages to Algar Telecom Network in Brazil. This incident has been resolved

We are no longer experiencing SMS delivery delays when sending messages to Timor Telecom in Timor-Leste. This incident has been resolved.

TaskRouter service was degraded for 7 minutes between 13:01 UTC and 13:07 UTC on 05/13/2025. During this period, customers would have experienced their API request failed with 500 errors. The issue has already been resolved and the team is actively monitoring to ensure no recurrence.

We are no longer experiencing SMS delivery delays when sending messages to Bandwidth Network in United States of America. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Israel. This incident has been resolved.

We are experiencing SMS delivery failures to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.