Incident History

Earlier today our monitoring systems have detected a potential issue with AccSec - UK EE API Errors. Our engineering team has resolved the issue and there is no further impact.

We are no longer experiencing MMS delivery to AT&T and Verizon Network for a subset of Long codes. This incident has been resolved.

Twilio customers may have experience 5xx errors while trying to purchase international phone numbers with an approved primary customer profile. This impact was visible from 3/13 to 3/17. This issue was identified by our team and resolved on 3/18. There is no current impact to purchasing international numbers.

Any customer who has Gather widget and had English (United States) as the gather_language were noticing higher number of 13331 errors. Studio was fully functional during that time and customer functionality was not impacted. Issue has been resolved.

We are no longer seeing the call quality issues to a subset of Twilio phone numbers in UK. This incident has been resolved.

The issue affecting inbound calls to Twilio Toll-free Numbers from Canadian Phone Numbers has been resolved, and the service is functioning normally at this time.

We are no longer experiencing SMS delivery delays to Telenor network in Pakistan. This incident has been resolved.

We are no longer experiencing SMS Delivery Report Delays To O2 Network in Ireland. This incident has been resolved.

We are no longer experiencing SMS Delivery Delays to Vodafone in Romania. This incident has been resolved.

We are no longer experiencing failure that impacts a small number of transcripts created since 02/18/2025 where customers may have received duplicate sentences in their transcript results. Our engineers fixed all transcripts created during this period. This incident has been resolved.