Incident History

The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom are operating normally.

Twilio Voice Insights Metrics page in Console was degraded between 08/24/2026 and 08/26/2026. During this period of time customers may have experienced skewed graphs when viewing the Client Call Metrics graphs. The issue has now been resolved.

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.

The incident has been resolved and MMS delivery receipts from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States are operating normally.

We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.

The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Sweden are operating normally.

The post will be resolved as it is related to a similar incident. For additional updates relating to this incident please refer to this status post:

https://status.twilio.com/incidents/jgw40jm8yngj

The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States is operating normally.

The incident has been resolved and SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico is operating normally.

The incident has been resolved and voice calls from Twilio Phone Numbers to Vodafone network subscribers in Egypt are operating normally.