We have fully investigated the intermittent call failure from Twilio phone numbers to Emergency Numbers in US issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
The issue affecting AccSec - Canada API has been resolved, and the service is functioning normally at this time.
We are no longer experiencing SMS delivery delays to Telcel Network in Mexico. This incident has been resolved.
The issue affecting call failures from a subset of Twilio's phone numbers to Dishwireless in US has been resolved, and the service is functioning normally at this time.
The issue affecting degraded performance on Twilio Help Center has been resolved, and the service is functioning normally at this time.
We are no longer experiencing SMS delivery delays when sending messages to Safaricom Network In Kenya. This incident has been resolved.
Our engineers have monitored the fix and confirmed the issue with Audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia has been resolved. All services are now operating normally at this time.
Flex agents are able to operate normally, and there are no indications of service disruption or degradation.
Multiple customers in India were incorrectly charged taxes during the January end-of-month cycle. On January 28th, a tax ID revalidation caused many tax exemption flags to be incorrectly removed. Our team is actively investigating the root cause with our tax platform team. We expect to provide another update in 24 hours or as soon as more information becomes available.
The issue affecting intermittent SNA API high latency for US Verizon has been resolved, and the service is functioning normally at this time.