Voice Call Failures from Network Subscribers to a Subset of Twilio Portugal Phone Numbers
The incident has been resolved and voice calls from network subscribers to a subset of Twilio Portugal Phone Numbers are operating normally.
Incident History
SMS Delivery Receipt Delays From a Subset of Twilio Long Codes to Multiple Networks in Mexico
The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes to affected networks in Mexico are operating normally.
Missing or Delayed Alert Notifications for Messaging Traffic Anomalies
The issue affecting Intelligent Alerts has been resolved. Alert notifications have fully resumed. We apologize for any disruption.
Voice Call Failures, Post Dial Delay, and Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil
The incident has been resolved and voice calls between a subset of Twilio Phone Numbers and network subscribers on affected networks in Brazil are operating normally.
MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United States
The incident has been resolved and MMS delivery receipts from a subset of Twilio Short Codes to Verizon network subscribers in the United States is operating normally.
SMS Delivery Delays from Twilio Phone Numbers to Claro Dominican Republic
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Claro network subscribers in the Dominican Republic is operating normally.
SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States
The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on affected networks in the United States are operating normally.
Voice Call Failures, Post Dial Delay, and Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil
The incident has been resolved and voice calls between a subset of Twilio Phone Numbers and network subscribers on affected networks in Brazil are operating normally.
Users Faced a Generic Error "Can Not Be the Same as Your Last Password." When Attempting to Reset Their Password.
Users faced a generic error "can not be the same as your last password." when attempting to reset their password between 2026-08-20 21:59 UTC and 2026-08-24 17:15:05 UTC. During this period of time customers may have experienced issues resetting their passwords. The issue has now been resolved.
WhatsApp Business API and RCS Send Failures
We have investigated and resolved an issue with Messaging. From 11:10AM PDT to 11:15AM PDT on Monday, 8/24/26, customers may have experienced errors sending outbound WhatsApp and RCS messages. The issue has been resolved and all impacted services are operating normally.