Incident History

We have fully investigated the potential issue with SMS delivery failure triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

We are no longer experiencing SMS delivery delays when sending messages to MTN in Nigeria. This incident has been resolved.

We are no longer experiencing SMS delivery failures to Movicel in Angola. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Etisalat in United Arab Emirates. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Google Voice Network in US over a subset of short code. This incident has been resolved.

We are no longer seeing SMS delivery delays when sending messages to 2degrees in New Zealand via subset of shortcodes. This incident has been resolved.

The issue pertaining to the Twilio Console upgrade flow has been resolved and is operating normally at this time.

We are no longer seeing SMS delivery delays when sending messages to Vodacom in South Africa. This incident has been resolved.

The issues affecting Phone Number Inventory Resources in the AU1 region have been resolved and the service is operating normally at this time.

Our monitoring systems have detected a potential issue with Conversations API for the US region. Customers were impacted from 18:44 to 18:46 UTC due to partial degradation of the service. The issue is mitigated and the engineers are investigating the root cause.