Incident History

We are no longer experiencing SMS delivery failures to Orange Network in Tunisia. This incident has been resolved.

We have fully investigated the SMS Delivery Failure to Rogers Network in Canada for a Subset of Short Codes issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

We have fully investigated the identity issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

The Twilio Programmable Messaging API was partially degraded for 2 minutes on September 12, 2024 between 8:24am PST and 8:26am PST. During this period of time, customers may have received 5xx's in API responses when sending a message. This issue has now been resolved.

Inbound and outbound message post processing issue has been resolved and it is operating normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to Altan Redes network in Mexico. This incident has been resolved.

We are no longer experiencing SMS delivery delays to TIM Network in Brazil. This incident has been resolved.

The issue that was affecting inbound call failures to a subset of Twilio Portugal phone numbers has been resolved. The service is functioning normally at this time.

We are no longer experiencing inbound call failures to a subset of Twilio phone numbers in Australia.. his incident has been resolved.

We are no longer experiencing inbound call failures to a subset of Twilio phone numbers in Portugal. This incident has been resolved.