Incident History

Authy API was degraded for 10 minutes between 13:33 and 13:43 Pacific Time on 05/20/2025. During this period, customers may have experienced the Authy API being unavailable. The issue has now been resolved.

Between May 13th and May 20th, 2025, customers using Voice Media Streams may have experienced intermittent issues with receiving media events over websockets. This incident is resolved.

We are no longer experiencing SMS delivery delays when sending messages to Bouygues Telecom in France via a Subset of Longcodes. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Claro in Brazil. This incident has been resolved.

We are no longer experiencing Telkomsel API Errors. This incident has been resolved.

We are no longer experiencing delivery report delays when sending to Multiple Network in United States of America Over a Subset of Short Codes. This incident has been resolved.

We are no longer experiencing SMS delivery delays and failures to Zain Network In Iraq. This incident has been resolved.

We are no longer experiencing SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. This incident has been resolved.

We are no longer experiencing SMS delivery report delays to Claro in Brazil. This incident has been resolved.

Downstream provider (XL) degraded for Verify SNA in Indonesia. The incident occurred from 17:16:51 UTC to 19:40:12 UTC on 05/07/2025. During this period of time customers may have experienced low traffic on using Verify SNA in Indonesia. The issue has now been resolved.