Incident History

We are no longer experiencing SMS delivery delays when sending messages to Claro in Puerto Rico. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Tigo in Honduras. This incident has been resolved.

We are no longer experiencing SMS delivery delays and failures when sending messages to AT&T in Mexico via a subset of shortcodes. This incident has been resolved.

We are no longer experiencing SMS delivery failures and delivery delays to Moov net in Togo. This incident has been resolved.

We are no longer experiencing SMS Delivery Delays to Movistar Network in Chile. This incident has been resolved.

We are no longer experiencing SMS Delivery Failures to Econet Network in Zimbabwe. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to MTN/Lonestar Network in Liberia. This incident has been resolved.

RCS Messages to AT&T was degraded for 9 minutes between 07:39 and 07:48 Pacific Time on 11/11/2025. During this period of time customers may have experienced delays on RCS messaging delivery. The issue has now been resolved.

This incident related to SMS delivery delays when sending messages to MTN/Lonestar Network in Liberia was resolved prematurely. Please refer to https://status.twilio.com/incidents/3kw1dn2tkv9m for further updates. We apologize for the inconvenience and for any confusion this may have caused.

We are no longer experiencing SMS delivery delays when sending messages to Tigo in Honduras. This incident has been resolved.