Incident History

We are no longer experiencing delivery report delays when sending messages to C-Spire network in the US via short codes and toll-free. This incident has been resolved.

We are no longer experiencing SMS delivery failures to Globe in Philippines over a subset of Domestic Long Code. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Salt in Switzerland. This incident has been resolved.

The issue affecting inbound calls to Twilio Germany phone numbers has been resolved, and the service is functioning normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico via subset of Short-Code numbers. This incident has been resolved.

We have fully investigated the Inbound Call Failures From a Subset of Twilio's Numbers in Finland issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

We observed recovery starting around 08:00 Pacific Time, and IMSI switching by impacted SIMs have stopped. Customers that had their SIM cards change IMSI may remain on the alternative IMSI for up to 24 hours before it switches back. At this time, engineers are monitoring recovery. Any further updates will be posted to the KORE status page. https://korewireless.service-now.com/csm?id=service_status&service=cb4ae2ca479f0610ab11f92c016d43f1#current_status_degradation

We are no longer experiencing SMS delivery delays when sending messages to MTN network in Nigeria. This incident has been resolved.

REMOVE BEFORE UPDATING* *Please do not include MMC/MNC carrier codes in the title or body. MAKE SURE TO SET THE COMPONENT BACK TO OPERATIONAL

Our monitoring shows overall improvement in carrier-side traffic congestion and we are no longer observing SMS delivery delays, we are observing instant SMS delivery from Twilio Short-Code numbers at this time. This issue is now resolved.

We are no longer experiencing SMS delivery from Twilio Toll-free Number at this time towards US carrier networks. This incident has been resolved.