Incident History

We have fully investigated the issue related to short code messages to Argentina and it was determined that there is no noticeable customer impact. All systems are operational.

We have fully investigated the issue triggered by our automated alert system related to MMS message delivery to Verizon subscribers, and it was determined that there is no noticeable customer impact. All systems are operational.

The Lookup API V2 package Reassigned Number product was degraded for 33 minutes between 15:03 and 15:36 Pacific. During this period of time customers may have experienced an elevated rate of 60608 Lookup errors. The issue is now resolved.

The issue causing delays with REST API calls related to products other than Voice, Messaging, Flex, and TaskRouter has been resolved, and the service is functioning normally at this time.

We are no longer experiencing SMS delivery failures to multiple countries in the Middle East. This incident has been resolved.

The issue causing call quality symptoms from a subset of Twilio United Kingdom Phone numbers has been resolved, and the service is functioning normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to China Unicom in China. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to AT&T Mexico. This incident has been resolved.

We have fully investigated the SMS Delivery Delays to Claro in Peru via a Subset of Shortcodes issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Twilio Programmable Voice experienced Silent Calls / missing RTP streams From and To a subset of Twilio United Kingdom Phone Numbers for 143 minutes between 3:30 AM and 5:53 AM PDT. This incident has now been resolved.