Incident History

SMS Delivery Delays to Orange in Cameroon

We are no longer experiencing SMS delivery delays when sending messages to Orange in Cameroon. This incident has been resolved.

SMS Delivery Delays to Telefonica in Costa Rica

We are no longer experiencing SMS delivery delays when sending messages to Telefonica in Costa Rica. This incident has been resolved.

Customer Accounts Created With Incorrect Billing Countries

We are now operating normally where customer accounts will be created and/or associated with the correct billing country at this time.

On Call Engineers are Investigating an issue

We have fully investigated the Marketplace issue triggered by our automated alert, and it was determined that there is no noticeable customer impact.

SMS Delivery Delays to Algar Telecom in Brazil

We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom in Brazil. This incident has been resolved.

Webhook Callbacks Degraded

The issue affecting Webhook callbacks has been resolved, and the service is functioning normally at this time.

Callback Failures That are Affecting Voice Calls and Video Customers

Twilio callback-service was degraded for 43 minutes between 03:18 and 04:01 Pacific Time on 03/11/2025. During this period of time customers may have experienced failed webhook callbacks for a small percentage (<1%) of their calls or videos. The issue has now been mitigated, while the team continues root cause investigation.