Incident History

We are no longer experiencing SMS delivery delays when sending messages to Tigo in Honduras. This incident has been resolved.

We are no longer experiencing SMS delivery delay and failures to Claro network in Costa Rica Over. This incident has been resolved.

Issue with RCS messages experiencing delays has been resolved and is operating normally at this time.

The issue with delays in delivering Events in Event Streams has been resolved and is operating normally at this time.

We have fully investigated the Call Failures From Subscribers To Cayman Islands Twilio Phone Numbers, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Open AI getting rate limited from Meta issue has been resolved and is operating normally at this time.

We are no longer experiencing MMS delivery delays to multiple networks in United States of America via A Subset Of Shortcodes. This incident has been resolved.

The incident causing an issue where some outbound calls would not be signed and would not include a SHAKEN passport as per STIR/SHAKEN guidelines has been resolved.

Twilio Billing notifications were degraded for 20 minutes between 08:00 and 08:20 Pacific Time on 11/10/2025. During this period of time customers may have experienced problems receiving emails regarding their billing. The issue has now been resolved.

We are no longer experiencing SMS delivery delays and failures when sending messages to Xphone network in Israel. This incident has been resolved.