Lookup V2 Sim Swap Service Disruption in IE1 Region
The errors when attempting to perform sim swap operations have been resolved and the Lookup V2 API sim swap functionality in the IE1 region is operating normally at this time.
Incident History
Live chat Unavailable Within Twilio Help Center
Issues accessing Live Chat feature on the Twilio Help Center and SendGrid Support Portal has been resolved and users are now able to select Live Chat normally again.
SMS Delivery Delays to Claro Network in Colombia
We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Colombia. This incident has been resolved.
Call Failures from Italian Network Subscribers to a subset of Twilio's numbers with the prefix +3904
The issue affecting calls from Italian Network Subscribers to a subset of Twilio's numbers with the prefix +3904 has been resolved, and the service is functioning normally at this time.
Unable to Verify Phone Numbers with Twilio via Voice Call
The issue with verifying phone numbers with Twilio via voice call has been resolved and verifying phone numbers is operating normally at this time.
SMS Delivery Delays to Ditto Network in Philippines
We are no longer experiencing SMS delivery delays when sending messages to Ditto Network in Philippines. This incident has been resolved.
Errors While Using the WhatsApp Sandbox with Brazil WhatsApp Addresses
We are no longer experiencing errors while using the WhatsApp Sandbox with Brazil WhatsApp Addresses. This incident has been resolved.
SMS Delivery Delays to Tigo Network in Guatemala
We are no longer experiencing SMS delivery delays when sending messages to Tigo network in Guatemala. This incident has been resolved.
Twilio Accounts May Not Be Able to Receive an Inbound Call to a Twilio Number
The issue in US1 where Twilio accounts may not be able to receive an inbound call to a Twilio number has been resolved, and the service is functioning normally at this time.
SMS Delivery Delays to COOP Network in Italy
We are no longer experiencing SMS delivery delays when sending messages to COOP network in Italy. This incident has been resolved.