Incident History

We are no longer experiencing SMS Delivery Delays to Bandwidth in USA for Shortcode Numbers. This incident has been resolved.

We are no longer experiencing SMS Delivery Delays to Sercomtel Cel Network in Brazil. This incident has been resolved.

The Twilio Programmable Messaging API was partially degraded for 1 minute on Nov 18th, 2025 between 12:35:00 PST and 12:36:00 PST. During this period of time, customers sending a message may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.

The problem affecting a potential issue with certain porting hosting actions generating 500 errors where customers were unable to create ports via the legacy porting experience in Console has been resolved, and the service is functioning normally at this time.

Our monitoring systems have detected a potential issue for Conversations dropped Outbound Messages due to MsgSend Latency. The issue has been resolved, and the service is functioning normally at this time.

The incident causing intermittent problems for Twilio and SendGrid users attempting to login has been resolved, and the service is now functioning normally.

We are no longer experiencing MMS/SMS delivery failures when sending to and from multiple small US carriers. This incident has been resolved.

The issue affecting where information required for Branded Calling and Voice Integrity are failing provisioning with our vendor partners has been resolved, and the service is functioning normally at this time.

We are no longer experiencing SMS delivery failures to and from Twilio Philippines phone numbers. This incident has been resolved.

The issue affecting a potential issue with dual channel conference recording failing in ie1 has been resolved, and the service is functioning normally at this time.