Incident History

The incident has been resolved and SMS delivery from Twilio Phone Numbers to Claro network subscribers in the Dominican Republic is operating normally.

The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on affected networks in the United States are operating normally.

The incident has been resolved and voice calls between a subset of Twilio Phone Numbers and network subscribers on affected networks in Brazil are operating normally.

Users faced a generic error "can not be the same as your last password." when attempting to reset their password between 2026-08-20 21:59 UTC and 2026-08-24 17:15:05 UTC. During this period of time customers may have experienced issues resetting their passwords. The issue has now been resolved.

We have investigated and resolved an issue with Messaging. From 11:10AM PDT to 11:15AM PDT on Monday, 8/24/26, customers may have experienced errors sending outbound WhatsApp and RCS messages. The issue has been resolved and all impacted services are operating normally.

This incident is now resolved. Following investigation we have confirmed that trial restrictions were functioning correctly for involved accounts. We apologize for the inconvenience and thank you for your patience.

Flex Orchestration Services have returned to normal operation, and 5xx errors affecting voice calls have fully subsided. Voice services are operating as expected, and this issue is now resolved.

The incident has been resolved and SMS delivery from Twilio to I.C.E network subscribers in Costa Rica is operating normally.

The incident has been resolved and SMS delivery from Twilio to Vivacom network subscribers in Bulgaria is operating normally.

The incident has been resolved and SMS delivery from Twilio to Dukagjini network subscribers in Kosovo is operating normally.