Incident History

The incident has been resolved and SMS delivery from Twilio to Malitel network subscribers in Mali is operating normally.

Twilio Conversations was degraded for 8 minutes between 22:44 and 22:52 Pacific Time on 03/26/2026. During this period of time customers may have experienced error 5xx for their API getListMessages requests. The issue has now been resolved.

The incident has been resolved and SMS delivery from a subset of Twilio Long Codes and Alphanumeric Sender ID to MobiFone network subscribers in Vietnam is operating normally.

The incident has been resolved and SMS delivery from Twilio to Vodacom network subscribers in Tanzania is operating normally.

We are no longer experiencing MMS/SMS delivery delays when sending messages from Twilio to Airtel Nigeria. This incident has been resolved.

We have fully investigated the Twilio Accounts not reactivating after successfully adding funds to the Account issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Twilio customers are no longer experiencing User Authentication Identity API errors for XL Axiata in Indonesia.This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Telekom in South Africa. This incident has been resolved.

All accounts affected by the suspension error have now been reactivated, and the issue has been resolved. Systems are operating normally at this time.

We are no longer experiencing SMS Delivery Receipt Delays from Twilio to Vodacom network subscribers in South Africa. This incident has been resolved.