Incident History

No Customer Impact of Increased Toll free verifications Service Process Time

We have fully investigated the increasing service process time for Toll free verifications issue, and it was determined that there is no noticeable customer impact. All systems are operational.

1764023061 - 1764024653 Resolved

SMS Delivery Delays to Verizon Wireless in the United States of America for a Subset of Short Codes

We are no longer experiencing SMS delivery delays when sending messages to Verizon Wireless in the United States of America to a subset of short codes. This incident has been resolved.

1764007620 - 1764025949 Resolved

SMS Delivery Delays to Airtel in Zambia

We are no longer experiencing MMS/SMS delivery delays when sending messages to Airtel in Zambia. This incident has been resolved.

1763991900 - 1764008630 Resolved

SMS Delivery Delays to Telkom in Kenya

We are no longer experiencing SMS delivery delays to Telkom in Kenya. This incident has been resolved.

1763912331 - 1763925178 Resolved

SMS Delivery Delays to Robi/Axoata (Formerly Aktel) in Bangladesh

We are no longer experiencing SMS delivery delays when sending messages to Robi/Axoata (Formerly Aktel) in Bangladesh. This incident has been resolved.

1763877674 - 1763892139 Resolved

SMS Delivery Delays and Failures to and from AT&T Mexico Network in Mexico

We are no longer experiencing SMS delivery delays and failures when sending messages to and from AT&T Mexico Network in Mexico. This incident has been resolved.

1763877516 - 1763907538 Resolved

Our Engineers are Investigating an Issue with WhatsApp Outbound Messages

We have fully investigated the impact of a retroactive issue with WhatsApp outbound messages issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

1763842350 - 1763843228 Resolved

SMS Delivery Failures To NetOne Network In Zimbabwe

We are no longer experiencing SMS delivery delays when sending messages to NetOne Network In Zimbabwe. This incident has been resolved.

1763797697 - 1763807996 Resolved

Elevated Requests to TaskRouter's Activity List Endpoint

From 16:47 until 17:00 UTC, TaskRouter customers may have encountered spikes in usage of the Activity List endpoint. This issue has been resolved.

1763751803 - 1763751803 Resolved

SMS and MMS Delivery Reports Delays to Verizon Wireless Network in United States of America for a Subset of Short Codes and Toll Free Numbers.

We are no longer experiencing SMS and MMS delivery delays when sending messages to the Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers.. This incident has been resolved.

1763749202 - 1763798097 Resolved
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