Incident History

The issue affecting outbound calls to a subset of Canada Bell Numbers has been determined not to be invalid, and the service is functioning normally at this time.

Our engineers have monitored the fix and confirmed that voice quality issues from a subset of Twilio phone numbers to Brazil have been resolved. All services are now operating normally at this time.

The issue affecting call quality from a subset of Twilio's Numbers in the United Kingdom has been resolved, and the service is functioning normally at this time.

We are no longer experiencing SMS Delivery Failures to Telecel Network in Mexico. This incident has been resolved.

This incident has been resolved.

We are no longer experiencing SMS Delivery Report Delays to Telefonica in Colombia. This incident has been resolved.

The issue impacting messages created between 05:00-05:10 and 05:30-05:40 UTC on Oct 28 which were not retrievable via the Messaging Logs API and the Messaging Console is now resolved. All known major data flows have now been restored and backfilled. Engineering teams will ensure any minor edge data discrepancies are restored before Friday, November 14th.

There was an issue causing call failures to French phone numbers has been identified. The incident was resolved and this is a retrospective notice.

We are no longer experiencing SMS delivery delays to when sending messages to Safaricom in Kenya. This incident has been resolved.

We are no longer experiencing SMS Delivery Delays and Failures when sending messages to Telekom Srbija in Serbia. This incident has been resolved.