Incident History

Our engineers have implemented a fix for the high impact bug with Flex UI 2.15. A new patch has been released, and the customers should not encounter any other errors.

From 2025-11-25 19:25 UTC until 2025-12-11 00:23 UTC, a small subset of inbound calls from carriers sending invalid STIR/SHAKEN PASSporTs were erroneously rejected. These calls should have been accepted and completed with a 32021 (warning), but due to a software bug they were instead classified as 32020 (error) and blocked. The issue has been mitigated and inbound calls with invalid PASSporTs are now processed normally.

We are no longer experiencing message delivery reports to T-Mobile Network in Poland. This incident has been resolved.

Subset of Local UK numbers unable to add emergency calling address has been resolved and Phone Numbers in our Twilio Console are operating normally at this time.

Twilio Verify was degraded for 45 minutes between 08:00 to 08:45 PT. During this period of time customer might have experience message delivery error reports sending to AT&T network in the USA using Twilio Short codes. The issue has now been resolved

We are no longer experiencing SMS delivery delays and failures sending to Movistar Network in Chile. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Djezzy Network in Algeria. This incident has been resolved.

This incident has been mitigated, for further updates relating to this please see incident: "SMS and RCS Delivery Failures on AT&T Network".

This incident has been resolved.

This incident has been resolved.