Incident History

The incident has been resolved and SMS delivery receipts from Twilio to MTN network subscribers in Nigeria are operating normally.

We have fully investigated the Flex Agents delays or errors when fetching Interaction Participants, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

The pricing event processing service issues have been resolved and the services are operating normally at this time. We will continue to monitor for system stability.

The incident has been resolved and SMS delivery from Twilio to Telefonica network subscribers in Ecuador is operating normally.

The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Chile is operating normally

We are no longer experiencing SMS delivery delays when sending messages from Twilio to XL Axiata network subscribers in Indonesia. This incident has been resolved.

The incident has been resolved and SMS and MMS delivery from Twilio to T-Mobile network subscribers in the United States is operating normally. This incident has been resolved.

We are aware of an issue affecting Elastic SIP Trunking Access Control List (ACL) configuration. Customers may experience difficulty adding Access Control Lists to their SIP domains. Our team is actively investigating the situation. We will provide another update as within 1 hour or as soon as there is more information becomes available.

The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Ghana is operating normally.

The incident has been resolved and SMS delivery from Twilio to Vivacom network subscribers in Bulgaria is operating normally.