For a subset of calls from 16:24-16:33 UTC on September 24, 2025, Twilio accounts may not be able to start, stop, pause or resume a call or conference recording via the Recordings API, or be able to modify an in-progress call using the Calls API. The issue has now been resolved.
We have fully investigated the connectivity issue triggered by our automated alert, and it was determined that there it was related to a previous incident. All systems are operational.
After investigation, our engineers have confirmed that rate limiting may have occurred for some customers which created Content Templates with media. Errors and rate limits related to media uploads for the Content Template API has been resolved and is now operating normally at this time.
We are no longer experiencing SMS delivery delays when sending messages to Surf Telecom in Brazil. This incident has been resolved.
We are no longer experiencing SMS delivery delays when sending messages to Entel Network in Peru. This incident has been resolved.
Issues where Twilio accounts may not have been able to capture speech through Gather has been resolved and TwiML, Speech Recognition, and Conversational Intelligence are operating normally at this time.
We are no longer experiencing SMS delivery delays to multiple networks in New Zealand via a subset of short codes. This incident has been resolved.
We are no longer experiencing SMS delivery failures from and to multiple networks in France for a subset of long code numbers. This incident has been resolved.
Onboarding new WhatsApp senders and WhatsApp templates not synced to Twilio has been resolved and it is operating normally at this time.
We are no longer experiencing SMS delivery delays when sending to Uzmobile network in Uzbekistan. This incident has been resolved.