Incident History

We are no longer experiencing SMS delivery delays when sending messages to Tigo in Bolivia (Plurinational State of). This incident has been resolved.

We are no longer experiencing SMS delivery delays and failures when sending messages to Claro in Dominican Republic. This incident has been resolved.

After deep investigation, we have identified that there was no impact associated with this incident, for that reason we are marking this as invalid and resolving the Statuspage.

Twilio Voice API was degraded for 10 minutes minutes between 10:41 and 10:51 Pacific Time on 11/7/2025. During this period of time, customers may have experienced failures when attempting to stop recordings and modify call APIs, which prevented users from managing active call sessions. The issue has now been resolved.

We have fully investigated the issue related to new Toll Free verification request, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

We are no longer experiencing MMS Delivery Delay to Bell Network in Canada for a subset of Long Codes. This incident has been resolved.

Connect Stream in Voice Media Streams functionality is operating normally at this time.

This incident has been resolved.

The issue affecting SMS Delivery Report Delays to Verizon Wireless in US via Subset of Shortcode has been resolved.

The Video Service’s connectivity issue with DynamoDB is operating normally at this time.