Incident History

The console issue has been resolved, and the Twilio RCS onboarding UI is operating normally at this time.

Twilio Lookup V2 was degraded for 4 days between 01/22 to 01/26. During this period of time customers may have experienced 60606 errors for packages SIM Swap and Identity Match. The issue has now been resolved.

Twilio VIDEO - Realtime Transcriptions & Group Rooms was degraded for 28 minutes between 05:34 - 06:02 Pacific Time on 01/20/2026. During this period of time, some customers failed to connect to Group Rooms using voice calls and some were unable to use Video Transcriptions. The issue has now been resolved.

We are no longer experiencing SMS delivery SMS delivery delays and failures to Algar network for a subset of Short Codes in Brazil. This incident has been resolved.

We apologise for any confusion. We’ve determined that this incident was reported in error, and no impact was observed.

The issues with Private Offering and International Porting fulfillment at Twilio has been resolved, and the Console is operating normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to Smartfren Network in Indonesia. This incident has been resolved.

The incident that may have affected the Alerts for Debug Events has been resolved and is operating normally at this time.

We are no longer experiencing SMS Delivery Delays To Telefonica Costa Rica. This incident has been resolved.

We are no longer experiencing MMS/SMS delivery delays when sending messages to Claro in Columbia. This incident has been resolved.