Incident History

We are no longer experiencing MMS delivery delays affecting a subset of short code senders and carriers. This incident has been resolved.

We are no longer experiencing issues when customers attempt to upgrade their account from trial accounts. If you previously encountered an error while upgrading, please retry the process. This incident has been resolved.

We are no longer experiencing errors with GET requests to /Calls, impacting their ability to retrieve call data. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Bouygues Telecom network in France. This incident has been resolved.

A small subset of US Shortcodes experienced service degradation for approximately 210 minutes between 5:00 PM and 8:30 PM Pacific Time on July 28, 2025. During this time, some customers may have encountered outbound message failures. The issue has since been fully resolved.

The issue affecting intermittent AccSec-T-Mobile API Errors has been resolved, and the service is functioning normally at this time.

We no longer observe call failures to a subset of Twilio's numbers in Chile. This incident is resolved.

Delay in updating Voice pricing for calls has been resolved and Voice REST API is operating normally at this time.

We are no longer experiencing issues with Real-time Transcription, Conversation Relay, and Voice Gather. This incident has been resolved following remediation efforts by our Speech-to-Text (STT) vendor, Google. This incident has been resolved.

We are no longer experiencing SMS delivery report delays when sending messages to O2 in the Czech Republic. This incident has been resolved.