Downstream provider (XL) degraded for Verify SNA in Indonesia. The incident occurred from 17:16:51 UTC to 19:40:12 UTC on 05/07/2025. During this period of time customers may have experienced low traffic on using Verify SNA in Indonesia. The issue has now been resolved.
We are no longer experiencing SMS delivery delays when sending messages to TNM Network in Malawi. This incident has been resolved.
We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Chile. This incident has been resolved.
We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. This incident has been resolved.
We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Chile. This incident has been resolved.
We are no longer experiencing MMS delivery failures to the T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers. This incident has been resolved.
We are no longer experiencing MMS/SMS delivery delays when sending messages to United States Cellular Corp. in the US. This incident has been resolved.
We are no longer experiencing SMS Delivery Delays to Telefonica in Chile via a Subset of Longcodes. This incident has been resolved.
The issue affecting call failures to and from a subset of Twilio's numbers in Brazil has been resolved, and the service is functioning normally at this time.
We have fully investigated the Call Failures From Subscribers To A Subset Of Brazil Twilio Phone Numbers issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.