Incident History

The incident has been resolved and SMS delivery from Twilio to MTS network subscribers in Kazakhstan is operating normally.

The incident has been resolved and SMS delivery from Twilio to Moov network subscribers in Côte d'Ivoire is operating normally.

We are no longer experiencing SMS delivery failures to du and Etisalat network subscribers in the United Arab Emirates. This incident has been resolved.

The incident has been resolved and SMS delivery from Twilio to MobiFone network subscribers in Vietnam is operating normally.

We are no longer experiencing SMS delivery delays and failures when sending messages from Twilio to Ncell network subscribers in Nepal. This incident has been resolved.

The incident has been resolved and SMS delivery from Twilio to MTS network subscribers in Kazakhstan is operating normally.

We are no longer experiencing SMS delivery delays and failures from Twilio Phone Numbers to networks in India. This incident has been resolved.

We have fully investigated the issue impacting account deletions involving shared A2P 10dlc Brands with other accounts, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

We have fully investigated the issue regarding customers using taskrouter and flex would have delays in routing of calls and messages to agents and have now resolved the issue.

The elevated error rates in Connect App issue has been resolved and the service is operating normally at this time.