Incident History

Intermittent 5xx Errors on Programmable Messaging API

The Twilio Programmable Messaging API was partially degraded for 1 minutes on Jul 22, 2026 between 06:34 PST and 06:35 PST. During this period of time, customers sending a message may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.

1784728671 - 1784728671 Resolved

User Authentication Identity SNA Missing Redirects for Three in United Kingdom

The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.

1784721622 - 1784729815 Resolved

SMS Delivery Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Multiple Countries in Europe

The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to affected networks in affected countries in Europe is operating normally.

1784686599 - 1784696463 Resolved

SMS Delivery Delays and Failures from Twilio to MPT Myanmar

We have observed a recovery in SMS delivery from Twilio to MPT network subscribers in Myanmar and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

1784681945 - 1784728764 Resolved

Loss of Audit Event Data for Twiml Applications From July/15 to July/21 - 2026

TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026 are now operating normally. This incident has been resolved.

1784675642 - 1784683359 Resolved

User Authentication Identity Gateway API High Latency for Verizon in United States

The incident has been resolved and User Authentication Identity Gateway API high latency for Verizon in the United States is operating normally.

1784653035 - 1784662089 Resolved

SMS Delivery Failures from Twilio to Rakuten Japan

The incident has been resolved and SMS delivery from Twilio to Rakuten network subscribers in Japan is operating normally.

1784652663 - 1784677412 Resolved

User Authentication Identity SNA Missing Redirects for Three in United Kingdom

The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.

1784650882 - 1784662173 Resolved

SMS Delivery Failures from Network Subscribers to a Subset of Twilio Romania Short Codes

The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio Romania Short Codes is operating normally.

1784645301 - 1784844797 Resolved

Voice Call Audio Quality Degradation Between Twilio Phone Numbers and Multiple Networks in United Kingdom

We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

1784628751 - 1784645268 Resolved
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