Incident History

This was a duplicate incident, the issue was addressed in https://status.twilio.com/incidents/zxlw67ys85s7. Services are operating normally at this time.

We are actively working to resolve the issue with our carrier partner and a Status page has been posted.

We are no longer experiencing SMS delivery delays to multiple networks in South Africa. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Colombia via a subset of long codes. This incident has been resolved.

We are no longer experiencing SMS delivery delays to & from a subset of Belgium & United States Twilio phone numbers. This incident has been resolved.

We are no longer experiencing SMS delivery failures to Liberty Mobile in Puerto Rico via a subset of shortcodes. This incident has been resolved.

We have fully investigated the Flex AI Copilot Summaries issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Chile. This incident has been resolved.

We are no longer observing voice call failures to Brazil subscribers from a subset of Brazil Twilio numbers. This incident has been resolved.

We are no longer experiencing SMS Delivery Delays to Orange Network in the Dominican Republic. This incident has been resolved.