Incident History

We are no longer experiencing SMS delivery failures to multiple networks in multiple countries of Asia and Africa. This incident has been resolved.

We are no longer experiencing SMS Delivery Delays to BTC Network in Bahamas. This incident has been resolved.

We are no longer experiencing SMS Delivery Delays to MTN Network in Congo Republic. This incident has been resolved.

Twilio Lookup API Degraded Performance was degraded 01/15/2026, 08:37:00 PM UTC and 01/16/2026, 03:06:00 PM UTC. During this period of time customers may have experienced 1% of Lookup API V1 and Lookup API V2 increase in 404 errors. The issue has now been resolved.

We are no longer experiencing SMS delivery failures to O2 Network in Czech Republic. This incident has been resolved.

KYC Onboarding in TrustHub Console is operating normally. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Vodafone Omnitel and Wind Tre in Italy. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Airtel in Zambia. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom Network in Brazil. This incident has been resolved.

The issue affecting voice calls and dialling when placing calls to Verizon in the United States has been resolved, and the service is functioning normally at this time.