Incident History

We are no longer experiencing call failures to a subset of Twilio's Toll Free numbers from Canadian Network Subscribers. This incident has been resolved.

We are no longer experiencing SMS delivery failures when sending messages to Movicel network in Angola. This incident has been resolved.

We are currently experiencing issues with our Organization Public API endpoints, where requests are returning a 401 Unauthorized status due to an unexpected error in our token generation process. This is affecting users who rely on the Organization Public API for accessing organizational data. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are no longer experiencing delivery report delays when sending messages to multiple networks in Turkey via a subset of Twilio numbers. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Orange network in Mali. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Cellcom network in Israel. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to LycaMobile SARL Network In France. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to NCell Network in Nepal. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to CAMTEL network in Cameroon. This incident has been resolved.

We have successfully resolved the issue affecting our URL shortening service. During the incident, short links in messages were temporarily unable to be resolved for our customers. Incident Duration: Approximately 30 minutes (22:20 UTC - 22:50 UTC on March 8, 2025).