Incident History

The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.

The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Honduras is operating normally.

The incident has been resolved and SMS delivery from Twilio to affected networks in Malaysia and affected networks in multiple countries in Africa is operating normally.

The incident has been resolved and voice calls from network subscribers to Twilio Singapore Phone Numbers are operating normally.

The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Paraguay is operating normally.

The incident has been resolved and SMS delivery from Twilio to affected networks in Italy is operating normally.

Starting on July 16th 2026, to July 31st 2026, customers may have encountered errors when sending emails via SMTP with encoded special characters in the From header. Our engineers noticed the issue and apply a fix to correct it. There is no data loss. The issue has been resolved, and all impacted services are operating normally.

Twilio Messaging was degraded for 1 minute between 08:30 and 08:31 Pacific Time on 08/05/2026. During this period of time customers may have experienced outgoing messages being sent without the URL shortening feature. The issue has now been resolved.

The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.

The incident has been resolved and SMS delivery from Twilio to Robi/Axoata network subscribers in Bangladesh is operating normally.