Incident History

SMS Delivery Delays to Verizon Wireless in United States of America via a Subset of Shortcodes

We are no longer experiencing SMS delivery delays when sending messages to Verizon Wireless in the United States of America. This incident has been resolved.

1752686038 - 1752696099 Resolved

SMS Delivery Delays to Globe in Philippines

We are no longer experiencing SMS delivery delays when sending messages to Globe in Philippines. This incident has been resolved.

1752676874 - 1752691603 Resolved

Failed Message Status Callbacks

Twilio Messaging was degraded for 3 minutes between 03:41 and 03:44 Pacific Time on 07/16/2025. During this period of time customers using AWS SNS may have experienced failed messaging callbacks. The issue has now been resolved.

1752671756 - 1752671756 Resolved

SMS Delivery Delay to Africell Network in Democratic Republic of Congo

We are no longer experiencing SMS delivery delays when sending to Africell network in Democratic Republic of Congo. This incident has been resolved.

1752642964 - 1752691728 Resolved

Predictive Operators Failing to Execute

The issue causing a delay in completion of transcriptions and operator results with a subset of customers with predictive operators enabled is now resolved and Conversation Intelligence is now operating normally.

1752624637 - 1752634729 Resolved

SMS Delivery Delays and Failures to KPN in Netherlands via a Subset of Long Codes

We are no longer experiencing SMS delivery when sending messages to KPN in Netherlands via a Subset of Long Codes. This incident has been resolved.

1752617044 - 1752675139 Resolved

SMS Delivery Delays to Mobilis in Algeria

We are no longer observing SMS delivery delays when sending messages to Mobilis in Algeria. This incident is now resolved.

1752598832 - 1752682914 Resolved

SMS Delivery Delays and Failure to LycaMobile Network in Belgium

We are no longer experiencing SMS delivery delays and failures to LycaMobile Network in Belgium. This incident has been resolved.

1752585169 - 1752596337 Resolved

SMS Delivery Failure to United Kingdom via Subset of Pre-Registered Sender ID

We are no longer experiencing SMS delivery failures when sending messages to the United Kingdom via Pre-Registered Sender IDs. This incident has been resolved.

1752568364 - 1752616728 Resolved

Automated Alert: No Customer Impact

We have fully investigated the APNS issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

1752564851 - 1752567202 Resolved
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