Incident History

We are no longer experiencing SMS delivery failures to Nuevatel Network In Bolivia. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Cameroon. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to MTN Network In Ethiopia. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to MTN in Nigeria. This incident has been resolved.

We are resolving this incident as we found that the main cause is that some of our customers are unable to comply with the requirements from our service providers that caused the observed call failures. The next actions are for these customers to submit all the necessary configurations for them to be compliant, which is currently a work in progress.

This incident has been resolved.

We are no longer experiencing MMS delivery delays when sending messages to Bell network in Canada for a subset of long codes. This incident has been resolved.

Twilio ConversationRelay was degraded for 32 hours and 13 minutes between 2:49 PM on 10/28/2025 and 11:02 AM Pacific Time on 10/30/2025. During this period, customers may have experienced silence on calls when audio data sent via the websocket server was not converted to speech as expected after the caller barged in and interrupted. The issue has now been resolved.

We are no longer experiencing SMS delivery failures from multiple networks in Switzerland towards Twilio numbers.. This incident has been resolved.

We are no longer experiencing SMS delivery delays and failures when sending messages to Asia Cell network in Iraq. This incident has been resolved.