Incident History

We are no longer experiencing SMS delivery failures and delivery report delays to China Telecommunication Networks in China. This incident has been resolved.

Twilio Verify Insights was incomplete between 20 Nov 11:47 AM PST and 21 Nov 8:36 PM PST. During this period of time customers may have experienced missing Verify Insights of their traffic on fraud activity. The issue has now been resolved.

We are no longer experiencing delivery report delays when sending messages to AT&T Network in the US for a Subset of Short codes. This incident has been resolved.

We are no longer experiencing SMS delivery delays to multiple networks in Colombia for a subset of Short Codes. This incident has been resolved.

We are no longer experiencing SMS delivery failures to Etisalat and DU Network in United Arab Emirates. This incident has been resolved.

The issue affecting call quality to Twilio Phone numbers in the European countries has been resolved, and the service is functioning normally at this time.

We are no longer experiencing intermittent issues with MMS Short Code messages incorrectly failing with 30500 error code. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil over a subset of Short Code. This incident has been resolved.

We are no longer experiencing delivery report delays sending messages to Shelcomm Network in the United States of America. This incident has been resolved.

The issue affecting the creation of Flex Web Chats in Flex Conversations has been resolved. The service is now functioning normally.