Incident History

We are no longer experiencing SMS delivery delays and failures when sending messages to Intertelecom Network in Ukraine. This incident has been resolved.

We are no longer experiencing SMS delivery failures to Multiple Networks in Latin America, APAC and Europe. This incident has been resolved.

We are no longer experiencing delivery report delays when sending to Telnyx in United States of America. This incident has been resolved.

Twilio Outbound call signing was degraded for 1 minute between 5:01 and 5:02 and 1 minute between 06:01 and 06:02 Pacific Time on 09/15/2025. During these periods customers may have experienced "32021 -SHAKEN/STIR call verification failed" errors. The issue has now been resolved

Purchasing of International Long Codes was impacted for France for 22 hrs 38 minutes between 11 September 11:40 AM PDT and 12 September 10:18 AM Pacific Time. During this period customers would have experienced issues buying new phone numbers for France - Local, National and Tollfree due to rejection of approved regulatory compliance bundles. The issue has now been resolved.

There was additional impact for German customers having Mobile long codes associated with Approved German Mobile RC bundles showing an alert “Some of your bundles are expiring soon and needs updating” which was a false alarm. There was no impact to functionality. This alert has now been removed.

Outbound SMS & Voice Failures for Australian Phone Numbers has been resolved, and Phone Numbers are operating normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to Vodafone Network in Germany. This incident has been resolved.

The issue causing Start Stop Recording API to fail in AU1 has been resolved and the service is operating normally at this time.

We are no longer experiencing SMS delivery failures to Multiple Networks in Multiple Countries. This incident has been resolved.

We are no longer experiencing SMS Delivery Delays Multiple Networks in Malaysia and African Countries. This incident has been resolved.