SMS Delivery Failures to Multiple Networks In Multiple Countries
We are no longer experiencing SMS delivery failures to Multiple Networks in Multiple Countries. This incident has been resolved.
Incident History
SMS Delivery Delays Multiple Networks in Malaysia and African Countries
We are no longer experiencing SMS Delivery Delays Multiple Networks in Malaysia and African Countries. This incident has been resolved.
SMS Delivery Delays to Telecall in Brazil
We are no longer experiencing SMS delivery delays when sending messages to Telecall in Brazil. This incident has been resolved.
MMS Delivery Failures to Multiple Networks in the US From Small Subset of Short Codes
We are no longer experiencing MMS delivery failures to multiple networks in the US from a small subset of Short Codes. This incident has been resolved.
SMS Delivery Delays to Moov Network in Benin
We are no longer experiencing SMS delivery delays when sending messages to Moov Network in Benin. This incident has been resolved.
SMS and MMS Delivery Delays and Failures To Verizon Network in United States
We are no longer experiencing MMS and SMS delivery delays and failures to Verizon Network in the United States. This incident has been resolved.
Incorrect Error Code Delivered to Customers in Certain Cases for Orchestrated RCS Messages
The issue affecting incorrect error codes being delivered to customers in certain cases for orchestrated RCS Messages has been resolved and the service is now functioning normally.
Automated Alert: No Customer Impact
We have fully investigated the lookup reassigned number package issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Inbound WhatsApp Messages Not Arriving for a Subset of Customers
The issue affecting inbound delivery of WhatsApp messages has been resolved and is operating normally at this time.
Our Engineers are Investigating an Issue with WhatsApp Messages
Between 09/10 at 8:00 PM PDT and 09/11 02:03 PM PDT customers may have experienced message delivery issues on WhatsApp. This was caused by a vendor outage as part of "WhatsApp Account Ownership Is Moving to You" update that was shared previously by Twilio. This is since resolved and confirmed all systems are operational.