Incident History

We are now operating normally where customer accounts will be created and/or associated with the correct billing country at this time.

We have fully investigated the Marketplace issue triggered by our automated alert, and it was determined that there is no noticeable customer impact.

We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom in Brazil. This incident has been resolved.

The issue affecting Webhook callbacks has been resolved, and the service is functioning normally at this time.

Twilio callback-service was degraded for 43 minutes between 03:18 and 04:01 Pacific Time on 03/11/2025. During this period of time customers may have experienced failed webhook callbacks for a small percentage (<1%) of their calls or videos. The issue has now been mitigated, while the team continues root cause investigation.

We are no longer experiencing SMS delivery failures to multiple networks in Mexico. This incident has been resolved.

We are no longer seeing service degradation with Voice and Video. The incident has been resolved.

We are no longer experiencing SMS delivery delay & failure to Bouygues Telecom Network in France. This incident has been resolved.

We are no longer experiencing SMS delivery to and from Singapore via Subset of Longcode. This incident has been resolved.

We are no longer experiencing delays publishing debugger alerts for a subset of Voice errors. This incident has been resolved.