Incident History

We are no longer experiencing SMS delivery delays when sending messages to MTN network in Nigeria. This incident has been resolved.

We are no longer experiencing SMS delivery failures to multiple networks in Mexico via subset of longcodes. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in the United States of America via a subset of shortcodes. This incident has been resolved.

Our engineers are currently investigating the customer impact of a retroactive issue with SMS delivery delays to AT&T in United state of America. This was degraded for 4 Hours between 14:50-18:10 PT on 16/11/2024.

During this period, customers may have experienced SMS Delivery Delays To AT&T in United state of America.

We are no longer experiencing SMS delivery delays when sending messages to AT&T Mexico in Mexico. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico. This incident has been resolved.

Twilio Voice Insights was degraded for 5 minutes between 9:24am and 9:29am Pacific Time on 11/15/2024. During this period of time customers may have experienced 5xx responses when fetching insights data. The issue has now been resolved.

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Colombia. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Airtel Network in Congo. This incident has been resolved.