Incident History

We have mitigated the issue and are observing recovery for customers who experienced account suspension despite successful payment processing. This incident has been resolved.

The incident has been resolved and SMS delivery from Twilio to AT&T network subscribers in Mexico is operating normally.

We are no longer experiencing SMS delivery delays and failures when sending messages to AT&T Mexico. This incident has been resolved.

The incident has been resolved and SMS delivery and delivery receipts from Twilio to DigiMobil (Movistar) network subscribers in Spain are operating normally.

The incident has been resolved and User Authentication Identity for Odido T-Mobile in the Netherlands is operating normally.

Twilio Programmable Messaging API was degraded for 40 seconds between 6:37:10 and 6:37:50 Pacific Time on April 7, 2026. During this period of time customers may have experienced elevated rate of HTTP 500s from the send message API response. The issue has now been resolved.

The incident has been resolved and SMS delivery from Twilio to affected networks in multiple countries is operating normally.

The incident has been resolved and SMS delivery from Twilio to Vodafone network subscribers in Egypt is operating normally.

The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Benin is operating normally.

The incident has been resolved and SMS delivery from Twilio to network subscribers on affected networks in Brazil is operating normally.