We are no longer experiencing SMS Delivery Delays to Cingular Wireless (AT&T) in the United States of America via a Subset of Shortcodes. This incident has been resolved.
Our engineers have monitored the fix and confirmed the issue with WhatsApp, where inbound and outbound messages were experiencing delays, has been resolved. All services are now operating normally at this time.
We have fully investigated the Flex AgentTransfer & markComplete service disruption issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
The issue affecting inbound calls to a subset of Twilio Thailand phone numbers has been resolved, and the service is functioning normally at this time.