Incident History

We are no longer experiencing SMS delivery delays when sending messages to Claro in Colombia. This incident has been resolved.

The issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled has been resolved.

We are no longer experiencing SMS delivery delays and failures when sending messages to Zain/CelTel in Niger. This incident has been resolved.

Authy REST API was degraded for 24 hours and 40 minutes between May 27, 2025, 09:00:00 PDT – May 28, 2025, 09:40:00 PDT. During this period of time few customers may have received 403 responses, a very minor percentage of traffic ~0.0078% was affected during this duration. The issue has now been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Vinaphone and MobiFone networks in Vietnam. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to 2degrees in New Zealand via subset of shortcodes. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Vala network in Kosovo. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Globe in the Philippines. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Moov Network in Gabon. This incident has been resolved.

The issue affecting a subset of call, video, and conferences quality failures to br1 region has been resolved, and the service is functioning normally at this time.