Incident History

The issue affecting outbound call quality from a subset of Twilio's Phone Numbers in Mexico has been resolved, and the service is functioning normally at this time.

We are no longer experiencing SMS delivery delays and failures when sending messages to Telus network in Canada. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Coop Network in Italy.

We are no longer experiencing SMS delivery failures to Liberty Mobile in Puerto Rico via a subset of Shortcodes.

Twilio Voice Insights Call Summaries were degraded for 40 minutes between 05:00 and 05:40 Pacific Time on 12/13/2025. During this period of time, customers using Voice Insights API and Console did not see the data for the above period. The issue has now been resolved.

We are no longer experiencing SMS Delivery Delays when sending messages to Vivo in Brazil. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Vodafone Omnitel Network in Italy. This incident has been resolved.

Between 08:15 and 08:17 UTC, some SMS callbacks and delivery receipts were delayed. The issue lasted about two minutes and has been resolved, and service is operating normally.

We are no longer experiencing SMS delivery delays when sending messages to Zain/CelTel in Niger. This incident has been resolved.

We are no longer experiencing SMS delivery failure to 9mobile network in Nigeria. This incident has been resolved.