Incident History

The incident has been resolved and SMS/MMS delivery receipts from Twilio to Verizon network subscribers in the United States are operating normally.

The Messaging Insights issue has been resolved and the service is operating normally at this time.

Twilio customers may have experienced voice call failures for 311 minutes between 1:35 and 6:46 Pacific Time on 04/16/2026. During this period of time customers may have experienced Outbound Voice Call Failures from a Subset of Twilio Numbers to Australia. The issue has now been resolved.

The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to multiple affected networks in Italy is operating normally.

The incident has been resolved and SMS delivery from Twilio to Algar Telecom network subscribers in Brazil is operating normally.

We have observed a recovery in SMS delivery from Twilio Pre-Registered Sender ID to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

The incident has been resolved and voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers are operating normally.

The incident was duplicated and you can find the latest updates in the post: https://status.twilio.com/incidents/8pfx6s2n7lxp.

The incident has been resolved and User Authentication Identity Gateway API high latency for T-Mobile in the United States is operating normally.

We have fully investigated the Flex issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.