Incident History

The incident has been resolved and SMS delivery from Twilio Long Codes to Natcom network subscribers in Haiti is operating normally.

The incident has been resolved and User Authentication Identity SNA failure increase for Smartfren in Indonesia is operating normally.

The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in India is operating normally.

The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates is operating normally.

The incident has been resolved and SMS delivery from Twilio to Izzi network subscribers in Mexico is operating normally.

Issue affecting Alert notifications for messaging metric anomalies delivered later than expected. Alert history displayed in the Console not reflecting recent activity has been resolved and Intelligent Alerts service is operating normally at this time.

On September 20th, Starting 15:30 UTC, Twilio customers may have experienced issues where Voice Verifications to Japan failed. This issue was resolved 9/20 17:52 UTC.

Starting on 09/21/26 14:27 UTC Twilio customers experienced API errors affecting multiple services. Affected Components: Phone Numbers Account Management Authy > Verify Programmable Messaging > SMS Programmable Messaging > Messaging Services Programmable Messaging > MMS Programmable Messaging > Conversations Programmable Video > Group Rooms Serverless > Studio Serverless > Sync Flex > TaskRouter. The issue was resolved on 09/21/26 14:28 UTC

The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Brazil is operating normally.

The incident has been resolved and voice calls from network subscribers to a subset of Twilio Israel Phone Numbers are operating normally.