Incident History

The incident has been resolved and SMS delivery from Twilio to Rakuten network subscribers in Japan is operating normally.

The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.

The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio Romania Short Codes is operating normally.

We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

The incident has been resolved and SMS delivery from Twilio to affected networks in Mexico is operating normally.

The incident has been resolved and SMS delivery from Twilio to Access network subscribers in Malawi is operating normally.

The Twilio Programmable Messaging API was partially degraded for 1 minute on Jul 20th, 2026 between 08:39 PST and 08:40 PST. During this period of time, customers sending a message may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.

Flex Ai create notes has been resolved and is operating normally at this time.

The incident has been resolved and voice calls from Twilio Phone Numbers to Deutsche Telekom network subscribers in Germany are operating normally.

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico is operating normally.