Subset of Call, Video, and Conference Quality Failures in BR1
The issue affecting a subset of call, video, and conferences quality failures to br1 region has been resolved, and the service is functioning normally at this time.
Incident History
SMS Delivery Delays to Lebara in Germany
We are no longer experiencing SMS delivery delays when sending messages to Lebara network in Germany. This incident has been resolved.
SMS Delivery Delays To Lebara Ltd in France
We are no longer experiencing SMS delivery delays when sending messages to Lebara Ltd in France. This incident has been resolved.
Issue With Marketplace Add Ons
The issue with Marketplace Add Ons has been resolved and the service is operating normally at this time.
Caller name package returning intermittent 400s responses in Lookup V1
The issue affecting intermittent 400s error responses in Lookup API V1 for caller name package has been resolved and the service is functioning normally at this time.
Twilio.com/Twilio Blog unreachble.
Issues with Twilio.com/Twilio Blog page have been resolved and the Web pages are operating normally at this time.
WhatsApp Self Sign-up onboarding workflow.
The service interruption for WhatsApp embedded sign-up flow issue has been resolved and is operating normally.
Affected Twilio Programmable Messaging API, Voice, Flex and Accsec Products
The Twilio Programmable Messaging API, Voice, Flex and Accsec were partially degraded for 1 minute on May 27, 2025 between 05:45 PST and 05:46 PST. During this period of time, customers may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.
On Call Engineers are Investigating an issue with SMS Delivery Delays to Claro Network in Brazil
We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil.. This incident has been resolved.
5xx's from Programmable Messaging API
The Twilio Programmable Messaging API was partially degraded for 1 minute on May 26, 2025 between 16:05 PST and 16:06 PST. During this period of time, customers may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.