Incident History

We are no longer experiencing SMS delivery delays when sending messages to Claro network in Brazil. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to C-Spire in the United States of America via a subset of Shortcodes and TollFree Numbers. This incident has been resolved.

Twilio SMS was degraded for 5 minutes between 12:30 and 12:35 Pacific Time on 04/10/2025. During this period of time customers may have experienced SMS delivery delays and failures to Cingular Wireless AT&T in the US Over a subset of longcodes. The issue has now been resolved.

We are no longer experiencing SMS delivery delays when sending messages to the Algar Telecom (CTBC) network in Brazil. This incident has been resolved.

We are no longer experiencing messages in Korean, Arabic, and Spanish languages showing question marks in place of special accent characters for these languages when sending SMS to T-Mobile, Verizon and small networks in the US via subset of shortcodes. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to the MTN network in Nigeria. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to the Brisanet network in Brazil. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to the Airtel network in Uganda. This incident has been resolved.

We are no longer experiencing SMS delivery delays and failures to and from subset of Chile Twilio numbers. This incident has been resolved.

Customers may have faced issues with retrieving and updating Phone Number configurations for 26 minutes between 01:35 and 02:01 Pacific Time on 04/09/2025. The issue has now been resolved.