Incident History

On Call Engineers Are Investigating an Issue With Delays in Transcription Completion for Autotranscribe

Our engineers have resolved the issue with delay in transcription completion for autotranscribe.

Twilio Verify Template Errors

Twilio Verify was degraded for 108 minutes between 12:20 and 14:08 Pacific Time on 06/25/2025. During this time, customers may have experienced issues with verification using custom templates. The issue has now been resolved.

Error When Creating Japan Regulatory Bundle

The issues affecting Regulatory Bundles for Japan and Mobile Bundles for Malaysia, Vietnam and Thailand have been resolved.

SMS Delivery Delays to Multiple Networks in Malaysia and African Countries

We are no longer experiencing SMS delivery delays to multiple networks in Malaysia and African countries. This incident has been resolved.

Automated Alert: No Customer Impact

We have fully investigated the Voice API issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Call Failures to Multiple Networks in Romania for a subset of Twilio's Phone Numbers

The issue affecting call failures from a subset of Twilio's numbers in Romania.has been resolved, and the service is functioning normally at this time.

MMS Delivery Delays from a subset of Short Codes to US Network Subscribers and MMS Delivery Failures to a Subset of Short Codes from US Network Subscribers

We are no longer experiencing MMS Delivery Delays from a subset of Twilio short codes to US network subscribers. The incident has been resolved.