Incident History

We are no longer experiencing SMS delivery delays to Tim network for a subset of long codes in Brazil. This incident has been resolved.

We are no longer experiencing SMS delivery delays to Orange network in Cameroon. This incident has been resolved.

The issue with delays in receiving message delivery reports from Union Telecom Network in United States from a subset of shortcodes has been resolved, the service is operating normally at this time.

We have fully investigated the the issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

We have fully investigated the potential issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

We are no longer experiencing SMS delivery delays when sending messages to PT Smartfren Telecom Network in Indonesia. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico. This incident has been resolved.

Our engineers have monitored the fix and confirmed the issue with Virtual Agent in US East has been resolved. All services are now operating normally at this time.

Degraded performance on our TrustHub portal in Console has been resolved and the Account Upgrade flow is operating normally at this time.

We are no longer experiencingSMS delivery failures when sending to MyTel Network in Myanmar. This incident has been resolved.