Incident History

We are no longer experiencing SMS delivery delays when sending messages to Claro in Brazil. This incident has been resolved.

We are no longer experiencing SMS delivery delays to or from a subset of Twilio Australia longcode numbers . This incident has been resolved.

We have fully investigated the ticket submission in Console experiencing slowness issue triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.

We are no longer experiencing SMS delivery delays when sending messages to Entel Network in Chile. This incident has been resolved.

We are no longer experiencing call failures for Twilio phone numbers in Greece and Poland. This incident has been resolved.

We have detected an issue with Trust Hub that has been resolved. Between 10:33 AM PT and 11:09 AM PT, customers may have been unable unable to perform account upgrades or sign up for products that require regulatory compliance, such as Phone Numbers. This issue has been resolved.

The issue with Taskrouter 5xx errors has been resolved and Taskrouter APIs is operating normally at this time.

The issue affecting intermittent SMS Delivery Failures To Multiple Networks In Mexico Via A Subset Of Twilio Numbers has been resolved, and the service is functioning normally at this time.

We have fully investigated the Voice Calls causing 5XX errors issue triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.

The issue affecting intermittent SMS Delivery Report Delays to Claro in Dominican Republic has been resolved, and the service is functioning normally at this time.