Incident History

We are no longer experiencing SMS delivery delays when sending messages to MTN in Nigeria. This incident has been resolved.

From 2:00 PM PT on June 23 until 8:50 AM PT on June 25, customers may have experienced inbound calls dropping while processing a subflow via Studio. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. This incident has been resolved.

We are no longer experiencing SMS delivery failures to Al Madar in Libya. This incident has been resolved.

We are no longer experiencing SMS delivery failures to T-Mobile in the Netherlands. This incident has been resolved.

We are no longer experiencing SMS delivery failures when sending messages to DigiMobil (Movistar) in Spain. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. This incident has been resolved.

The issue preventing some users from verifying their phone number when creating a new Twilio account has been resolved and the service is operating normally at this time.

Twilio's Programmable Messaging API was degraded for 30 seconds between 6:05:30 a.m. to 6:06:00 a.m. Pacific Time on 6/24/2025. During this period of time customers may have experienced problems or symptoms:

• HTTP 5xx errors when attempting to send outbound messages across all Channels

The issue has now been resolved.

The issue has been resolved and Conference insights console or Conference insights API is operating normally at this time.