Incident History

On Call Engineers are Investigating an issue

Our monitoring systems have detected a potential issue in messaging app dequeue function. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

1750747846 Ongoing

SMS Delivery Delays to Bandwidth Network in US Over a Subset of Shortcodes

We are no longer experiencing SMS delivery delays when sending SMS to Bandwidth network in US for a subset of short codes. This incident has been resolved.

1750733513 - 1750765553 Resolved

SMS Delivery Delays To Claro Network in Chile

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Chile. This incident has been resolved.

1750723328 - 1750747202 Resolved

On Call Engineers are Investigating an issue with Call Failures From Subscribers To Cayman Islands Twilio Phone Numbers

We have fully investigated the call failures from subscribers To Cayman Islands Twilio Phone Numbers issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

1750714545 - 1750716199 Resolved

SMS Delivery Failures and Delays towards Metfone in Cambodia

We are no longer experiencing SMS delivery failures to Metfone network in Cambodia. This incident has been resolved.

1750681337 - 1750864408 Resolved

AccSec Indonesia XL API Issue

The issue affecting intermittent errors with API in Indonesia XL has been resolved, and the service is functioning normally at this time.

1750662419 - 1750673253 Resolved

SMS Delivery Delays and Failures to Safaricom in Kenya

We are no longer experiencing SMS delivery delays and failures when sending messages to Safaricom in Kenya. This incident has been resolved.

1750615647 - 1750637077 Resolved

SMS Delivery Delays From and to Movistar Network in Mexico

We are no longer experiencing SMS delivery delays when sending messages to Movistar Network in Mexico. This incident has been resolved.

1750545751 - 1750617735 Resolved

Customer data on the link shortening tab assumes 0 record updates in the last 2 hours

This incident has now been resolved.

1750470282 - 1750488059 Resolved

SMS Delivery Failures to Syriatel Holdings Network in Syria

We are no longer experiencing SMS delivery failures to Syriatel Holdings Network in Syria. This incident has been resolved.

1750469960 - 1750544129 Resolved
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