Incident History

The issue affecting a subset of SMPP API customer MO traffic has been resolved. Message delivery is now operating normally.

The issue with AccSec – US Verizon API errors has been resolved. Error rates have stabilized and the service is now operating normally.

We are no longer experiencing MMS & SMS delivery delays and failures to Verizon Wireless in United States of America. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. This incident has been resolved.

We are no longer experiencing delivery report delays when sending SMS to Xphone network in Israel. This incident has been resolved.

We have fully investigated the Flex issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

We are no longer experiencing delivery report delays when sending to Movistar network in Colombia. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to MTN network in Cameroon. This incident has been resolved.

WhatsApp sender functionality was degraded for 24 hours & 28 minutes between 3:58 PM PT on 10/14/2025 and 4:26PM PT on 10/15/2025. During this period, customers may have experienced issues updating their WhatsApp senders. The issue has now been resolved.

We are no longer experiencing SMS Delivery Delays from Bitel Network Subscribers to a Subset of Short Codes in Peru. This incident has been resolved.