Incident History

Console pages are now operating normally and are fully functional at this time. This incident has been resolved.

On June 25th between 04:53 and 04:54 UTC, Twilio Verify API experienced an increased number of HTTP 5xx errors and higher latencies across the verification endpoints. The issue has now been resolved.

The incident has been resolved and voice calls from network subscribers in Italy to a subset of Twilio Italy Phone Numbers are operating normally.

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States is operating normally.

We have observed a recovery in SMS delivery from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

The incident has been resolved and SMS delivery from Twilio Phone Numbers to Telefonica network subscribers in Venezuela is operating normally.

WhatsApp senders are being properly selected to match the desired destinations and it is operating normally at this time.

The incident has been resolved and User Authentication Identity SNA failure increase and Gateway API failure increase for EE in the United Kingdom is operating normally.

The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Botswana is operating normally.

Twilio SMS was degraded for approximate 10 hours between 23/06/2026 18:24 and 24/06/2026 04:30 UTC. During this period of time customers may have experienced delivery report delays to multiple Ireland networks. The issue has now been resolved