Incident History

We no longer experience SMS delivery delays and failures to Movistar network in Chile. This incident has been resolved.

We are no longer experiencing SMS delivery delays and failures to Telefonica in Costa Rica. This incident is resolved.

We are no longer experiencing latencies with Verify for create/check verifications. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Telenet Network in Belgium. This incident has been resolved.

We are no longer experiencing SMS Delivery Delays to Zain/CelTel in Niger. This incident is resolved.

We are no longer experiencing SMS delivery delays to Sercomtel network in Brazil. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Telenor in Pakistan. This incident has been resolved.

Trial accounts using Twilio v2010 APIs are now operating normally at this time. This incident is resolved.

Our engineers have implemented a fix for the high impact bug with Flex UI 2.15. A new patch has been released, and the customers should not encounter any other errors.

From 2025-11-25 19:25 UTC until 2025-12-11 00:23 UTC, a small subset of inbound calls from carriers sending invalid STIR/SHAKEN PASSporTs were erroneously rejected. These calls should have been accepted and completed with a 32021 (warning), but due to a software bug they were instead classified as 32020 (error) and blocked. The issue has been mitigated and inbound calls with invalid PASSporTs are now processed normally.