Conversation Intelligence (Classic) is Unavailable in the new Console
The issue affecting the Conversation Intelligence (classic) has been resolved and is operating normally at this time.
Incident History
SMS Delivery Delays from a Subset of Twilio to SCO Mobile Pakistan
The incident has been resolved and SMS delivery from a subset of Twilio to SCO Mobile network subscribers in Pakistan is operating normally.
Twilio Accounts May Not Be Able to Capture Speech Using
We have fully investigated the issue where Twilio accounts may not be able to capture speech using "gather" verb, and it was determined that there is no noticeable customer impact. All systems are operational.
Issues Retrieving Transcripts
Issue Retrieving Transcripts has been resolved and is operating normally at this time.
SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in the United States is operating normally.
SMS Delivery Delays from Twilio to Tigo Honduras
The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Honduras is operating normally.
Messages delayed on RCS and WhatsApp
The issue has been resolved and we are no longer experiencing delays on RCS and WhatsApp messages.
Customer Low Balance Notification and Automatic Recharge of Balance Is Not Working
The issue affecting low balance notifications and the automatic balance recharge feature has been resolved and is operating normally at this time.
SMS Delivery Delays from a Subset of Twilio Short Codes to C-Spire United States
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to C-Spire network subscribers in the United States is operating normally.
Notify SMS Requests Failed With 500s Errors if the Request Landed on OTK Pods
Notify SMS was degraded between 05/06/2026, 23:00 and 05/11/2026, 7:00 Pacific Time. During this period of time customers may have experienced Notify: SMS requests not getting delivered to users. The issue has now been resolved.