Incident History

We are no longer experiencing RCS Media Messages delays. This incident has been resolved.

We are no longer experiencing SMS delivery receipt delays to Uintah Basin Electronics Telecommunications in United States for a subset of short codes. This incident has been resolved.

From 20:45 - 20:47 and 20:59 - 21:01 UTC, customers using Twilio APIs may have seen an unexpected increase in 503 errors. We have investigated and monitored recovery and we are no longer seeing 503 errors on Twilio APIs.

We are no longer experiencing delivery report delays sending messages to Multiple Networks in the United States from a subset of short codes. This incident has been resolved.

We are no longer experiencing MMS delivery delays when sending messages to Multiple Networks in the United States from a subset of short codes. This incident has been resolved.

Twilio Programmable Voice, Messaging, Video, PSTN Connectivity and Webhooks were degraded for 46 minutes between 07:34 and 08:20 Pacific Time on 11/12/2025. During this period of time customers may have experienced poor audio and potential dropped calls and delay in response times. The issue has now been resolved.

We are no longer experiencing SMS delivery delays when sending messages to T-Mobile Network in United States of America. This incident has been resolved.

We are no longer experiencing delays in receiving message delivery reports when sending to Viaero in United States of America via Subset of Shortcodes. This incident has been resolved.

This incident related to SMS delivery failures to a subset of phone numbers in Israel was resolved prematurely. Please refer to https://status.twilio.com/incidents/v5rmn23vs1my for further updates. We apologize for the inconvenience and for any confusion this may have caused.

We are no longer experiencing SMS delivery delays when sending messages to Claro in Puerto Rico. This incident has been resolved.