Incident History

We are no longer experiencing SMS delivery delays when sending messages to Tigo Network in Honduras. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. This incident has been resolved.

This incident has been resolved.

No customer impact.

Twilio Voice Service was degraded for 2,050 minutes between 08/06/2025 at 06:20 Pacific Time and 08/08/2025 at 04:30 Pacific Time. During this period of time customers may have experienced call failures from Colombian Network Subscribers to a subset of Twilio's numbers in Colombia . The issue has now been resolved.

Twilio Programmable Messaging was degraded for 32 minutes between 23:09 and 23:41 Pacific Time on 08/12/2025. During this period of time customers may have experienced SMS delivery delays and failures to Multiple Networks in Mexico for a subset of shortcodes and alphanumeric sender IDs. The issue has now been resolved.

Twilio Programmable Messaging was degraded for 47 minutes between 12:33 and 13:20 Pacific Time on 08/19/2025. During this period of time customers may have experienced SMS delivery delays to Appalachian Wireless Network in United States of America. The issue has now been resolved.

We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. This incident has been resolved.

This incident has been resolved.

We are continuing to investigate this issue.