Incident History

We are no longer experiencing SMS delivery failures sending to the Orange Network in Sierra Leone. This incident has been resolved.

Twilio [Voice] was degraded for 2hours an 16 minutes minutes between 22:43 21/12/2025 and 00:59 22/12/2025 Pacific Time . During this period of time customers may have experienced [problem symptoms such as interrupted calls and messages]. The issue has now been resolved.

We are no longer experiencing SMS delivery failures from a subset of Twilio numbers in Brazil. This incident has been resolved.

We are no longer experiencing MMS delivery delays to Multiple networks in Canada & United States of America via Subset of Longcodes. This incident has been resolved.

The issue affecting message delays to Hot Mobile Network in Israel Phone Numbers has been resolved, and the service is functioning normally at this time.

The customer impact of a retroactive issue with Voice Insights for Call Summaries in the US region has been resolved and is operating normally at this time.

We are no longer experiencing SMS delivery failures to Datora in Brazil. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Ooredoo Network in Tunisia. This incident has been resolved.

The call quality issues to and from a subset of Twilio's Phone Numbers in Taiwan has been resolved and the service is operating normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to Roshan/TDCA Network in Afghanistan. This incident has been resolved.