Incident History

We are no longer experiencing SMS delivery report delays when sending messages to Multiple Networks in Greece. This incident has been resolved.

We are no longer experiencing the issue of accessing the account roles from the console and errors when attempting to change accounts. This incident has been resolved.

We are no longer experiencing SMS delivery failures to H3G Network in Sweden. This incident has been resolved.

Message Status Event Steams events were degraded on 2nd April 2025 between 06:30 AM UTC and 08:10 AM UTC. During this period of time customers may have not received ~3.6% of status updates for outbound messages through Event Streams. The issue has now been resolved.

The issues with AccSec - Indonesia Indosat API errors has been resolved and the service is operating normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to Telecall Network in Brazil via Subset of Short Codes. This incident has been resolved.

We are no longer experiencing SMS delivery report delays when sending messages to T-Mobile Network in the United States via Subset of Toll Free Numbers. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil. This incident has been resolved.

The Twilio Programmable Messaging API was partially degraded for 3 minutes between April 1, 9:01 PST and 9:04 PST. Customers sending a MMS message may receive 5xx's in API responses during this time. This issue has now been resolved.

We have fully investigated the dead air calls and increased 404s issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.