Incident History

During the 2-minute (1:18 UTC - 1:20 UTC) window, customers were not able to Query Flex Insights Reporting data for their reporting purposes.

During the timeframe from 23:15 UTC to 23:38 UTC on 2/11, 1% of Conversations API requests were unable to be processed. This included, but was not limited to, the creation of new Conversations, sending Messages, and adding Participants to Conversations.

We are no longer experiencing SMS delivery from a subset of Twilio Long Codes to AT&T in US and Canada. This incident has been resolved.

We are no longer experiencing SMS delivery failures to Nuevatel Network in Bolivia. This incident has been resolved.

We are no longer seeing an increase in latency and errors in Sync Platform which could lead to latency in receiving updates to applications using Conversations SDK, Sync SDK and Flex SDK. This issue is now resolved.

We are no longer seeing SMS delivery delays when sending messages to DigiTel C.A. Network in Venezuela (Bolivarian Republic). This incident is now resolved.

Audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia is now operating normally. This issue is now resolved.

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in Chile via Subset of Longcodes. This incident has been resolved.

We are no longer experiencing SMS delivery to 9Mobile Network In Nigeria. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to a Subset of Twilio Long Codes & Short Codes to Multiple Networks in US and Canada. This incident has been resolved.