Incident History

We are no longer experiencing SMS delivery delays when sending messages to NUR Telecom Network in Kyrgyzstan. This incident has been resolved.

We are no longer experiencing SMS delivery report delays to Globe Network in Philippines. This incident has been resolved.

We are no longer experiencing MMS delivery receipt delays to Verizon network in US via Toll Free. This incident has been resolved.

We have fully investigated the SMS Delivery Delays to Verizon Network in United States issue triggered by our automated alert, and it was determined that there is no customer affected. All systems are operational.

We are no longer experiencing SMS delivery delays when sending messages to T-Mobile in United States of America via Subset of Shortcodes. This incident has been resolved.

We are no longer experiencing SMS delivery delays to Verizon Network in the US for a subset of Toll Free Numbers. This incident has been resolved.

Verify Push and TOTP were degraded for 9 minutes between 07:50 and 07:59 Pacific Time on 10/30/2024. During this period of time customers may have experienced issues with elevated number of 5xx errors when trying to create a new entity or factor. The issue has now been resolved.

We have fully investigated the issue restoring a specific subset of deleted numbers, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

We have fully investigated the issue of unable to deploy functions using CLI, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Twilio Rest API Voice Calls was degraded for 52 sec between 22:13:30 to 23:14:22 UTC on 10/29/2024. During this period of time customers may have experienced error code 502. The issue has now been resolved.