On Call Engineers are Investigating an issue with Ppresto connection
We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Incident History
MMS Delivery Delays to US Cellular Network in the US for a Subset of Toll-Free Numbers
We are no longer experiencing MMS delivery delays to U.S. cellular networks for a subset of toll-free numbers. This incident has been resolved.
Flex Plugins CLI is Unable to Deploy Flex Plugins
We are no longer experiencing issues where Flex Plugins CLI is unable to deploy plugins in Flex. This incident has been resolved.
Increased Latency in Delivering Events Through Event Streams Due to Network Failures
Event Streams event delivery delays have been resolved and Event Streams is operating normally at this time.
SMS Delivery Delays and Failures to and from Claro Network in Brazil
We are no longer experiencing SMS delivery delays and failures to and from Claro Network in Brazil. This incident is now resolved.
SMS Delivery Failure To Madar Network In Libya
We are no longer experiencing SMS delivery failures sending to Madar Network In Libya. This incident has been resolved.
SMS Delivery Delay To TDC Network In Denmark
We are no longer experiencing SMS delivery delays when sending messages to TDC Network In Denmark. This incident has been resolved.
Increased Latency in Delivering Events Through Event Streams Due to Network Failures.
Event Streams event delivery is no longer delayed and is operating normally at this time.
Voice Intelligence is Degraded
The issue impacting Language Operators powered by OpenAI within our Voice Intelligence product has been resolved and Language Operators powered by OpenAI within our Voice Intelligence product are now operating normally at this time.
Flex Agent Copilot is Degraded
The issue impacting Flex Agent Copilot features like Wrap-up Notes, KB Assist, etc. has been resolved and Flex Agent Copilot features are operating normally at this time.