Incident History

We are no longer experiencing SMS delivery delays when sending messages to Africell Network in Sierra Leone. This incident has been resolved.

We are no longer experiencing SMS delivery delays to 9mobile in Nigeria. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Telenor Network in Pakistan. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Colombia. This incident has been resolved.

We are no longer experiencing to multiple networks in UK via Subset of Pre-Registered Sender ID. This incident has been resolved.

We have fully investigated the issue preventing users from searching for subaccounts by name in the console issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

We identified the issue causing errors in our internal ticketing system and successfully deployed a fix to resolve the issue that was causing some customers to experience delays in ticket responses. This incident has been resolved.

We are no longer experiencing SMS delays and failures when sending messages to Movicel network in Angola. This incident has been resolved.

We have fully investigated the SMS delivery delays to Twilio Croatia Phone Numbers via subset of longcode numbers issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

We have fully investigated the SMS Delivery Delays to Yemen Mob. CDMA in Yemen, and it was determined that there is no noticeable customer impact. All systems are operational.