Incident History

SMS Delivery Failures and Delays to Cingular Wireless AT&T in the US Over a Subset of Longcodes

Twilio SMS was degraded for 6 minutes between 12:25 and 12:31 Pacific Time on 04/09/2025. During this period of time customers may have experienced SMS delivery failures and delays to Cingular Wireless AT&T in the US Over a subset of longcodes. The issue has now been resolved.

1744188448 - 1744188448 Resolved

Outbound SMS Delivery Delays to America Net Network in Brazil

We are no longer experiencing SMS delivery delays when sending messages to America Net Network in Brazil. This incident has been resolved.

1744177337 - 1744203997 Resolved

SMS Delivery Delays to US Cellular Corp in the United States via a Subset of Short Codes

We are no longer experiencing SMS delivery delays when sending messages to US Cellular Corp in the United States. This incident has been resolved.

1744157970 - 1744172647 Resolved

SMS Delivery Delays to MTN Network in Zambia

We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Zambia. This incident has been resolved.

1744145618 - 1744173046 Resolved

On Call Engineers are Investigating an issue with Missing Participant Events on Video Insights Participant Timeline

This incident has been resolved.

1744143277 - 1744143339 Resolved

Meta Template Approval Webhook Delivery Failure

A bug in Meta's system that was causing a delay in template status change events has been resolved, and template status change events are operating normally at this time.

1744134517 - 1744400380 Resolved

SMS Delivery Delays to GrameenPhone Network In Bangladesh

We are no longer experiencing SMS delivery delays when sending messages to GrameenPhone Network In Bangladesh. This incident has been resolved.

1744119607 - 1744129364 Resolved

SMS Delivery Delays and Failures to TIM in Brazil

We are no longer experiencing SMS delivery delays and failures to TIM in Brazil. This incident has been resolved.

1744084784 - 1744130923 Resolved

Subset of Customers Unable to Assign Phone Numbers to Trust Products

We are no longer experiencing the issue that was preventing the assignment of phone numbers to Trust Products within TrustHub. This incident has been resolved.

1744047226 - 1744061452 Resolved

SMS Delivery Delays to Africell Network in DR Congo

We are no longer experiencing SMS delivery delays when sending messages to Africell Network in DR Congo. This incident has been resolved.

1744026038 - 1744042743 Resolved
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