Incident History

The account balance issue has been resolved.

The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to affected networks in multiple countries is operating normally.

We have fully investigated the RCS Delivery Failure issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

We have fully investigated the SMS delivery delays from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

The incident has been resolved and User Authentication Identity for Verizon in the United States is operating normally.

We are no longer experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. This incident has been resolved.

We have fully investigated the SMS delivery delays from a subset of Twilio Short Codes to AT&T network subscribers in the United States, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

The incident has been resolved and SMS delivery from Twilio to Entel network subscribers in Chile is operating normally.

We have started seeing recovery for receiving the status of outbound messages on their Status Callback webhook for WhatsApp. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available. Our issue with customers not receiving the status of outbound messages on their Status Callback webhook for WhatsApp has been resolved and Status Callback webhook for WhatsApp is operating normally at this time.

We are no longer experiencing reported errors for Conversations. This incident has been resolved.