Incident History

The incident has been resolved and SMS delivery from network subscribers to Twilio India is operating normally.

The incident has been resolved and SMS delivery from Twilio Phone Numbers to H3G network subscribers in Sweden is operating normally.

Media message delivery and Media Fetch API performance were degraded for 13 minutes, from 09:00 to 09:13 Pacific Time on 06/02/2026. During this window, customers may have experienced delays in media message delivery and 5xx responses from the Media Fetch API. The issue has been resolved.

The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on affected networks in Mexico is operating normally.

The incident has been resolved and User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States is operating normally.

The incident has been resolved and User Authentication Identity Gateway API failure increase in Canada is operating normally.

The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio Brazil Short Codes is operating normally.

We have fully investigated the issue with customers in regions Australia and Europe might receive incorrect redirects or missing features in the Twilio Console triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Twilio Programmable Messaging was degraded for 159 minutes between 16:35 and 19:15 UTC on 06/12/2026. During this period of time, customers may have experienced delayed or dropped SMPP delivery receipts. The issue has now been resolved.

The incident has been resolved and SMS delivery from Twilio to Smart network subscribers in the Philippines is operating normally.