Incident History

Twilio Rest API Voice Calls was degraded for 52 sec between 22:13:30 to 23:14:22 UTC on 10/29/2024. During this period of time customers may have experienced error code 502. The issue has now been resolved.

The issue affecting inbound calls to subset of Twilio phone numbers in Mexico has been resolved, and the service is functioning normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to Beeline network in Tajikistan. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Irancell And Rightel Network in Iran. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Telekom Srbija network in Serbia. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to multiple MTN network in African countries. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Mexico. This incident has been resolved.

The issue causing delays retrieving call logs via API since 15:00:00 UTC 28 Oct has been resolved, and the service is functioning normally at this time.

We have fully investigated the SMS Delivery Delays to Shelcomm Network in United States of America, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

We are no longer experiencing SMS delivery delays when sending messages to CTBC Cellular in Brazil. This incident has been resolved.