Incident History

We are no longer experiencing loud and distorted ringing tones in voice calls using TwiML Dial. This incident has been resolved.

The issue affecting WhatsApp Sandbox functionality, particularly when sending messages to phone numbers in Brazil, Mexico, India, and Indonesia, has been resolved.

The issue affecting early media ringtone for calls to T-Mobile numbers in the United States has been resolved.

The incident impacting Verify messages has been resolved and systems are operating normally at this time.

We are no longer experiencing delivery report delays when sending messages to multiple networks in United States of America via subset of short codes. This incident has been resolved.

We are experiencing issues with the Verify's SMS messages not being delivered, impacting multiple Twilio services. We’re consolidating the StatusPage posts: https://status.twilio.com/incidents/rfdc6c645l5r. Our engineering teams are actively working to resolve these issues.

We are still experiencing increase of 500 errors for SMS and MMS messages , however, since there are several Twilio impacted services, we're resolving this post and we're consolidating all impacted products and services into one post. You can check the status of this at https://status.twilio.com/incidents/rb7rqsbh9n8w

The incident impacting MMS, SMS, OTT, Voice Insights, Verify and Lookup in US1 has been resolved and systems are operating normally at this time.

We are no longer experiencing MMS delivery delays when sending messages to multiple networks in Italy. This incident has been resolved.

We are no longer experiencing SMS delivery delays and failures when sending messages to Claro network in Honduras. This incident has been resolved.