We are no longer experiencing outbound SMS delivery delays when sending messages to multiple networks in multiple Countries in APAC and EMEA regions. This incident has been resolved.
The issue causing call failures from & to a subset of Twilio Australia Numbers has been resolved, and the service is functioning normally at this time.
We are no longer experiencing SMS delivery delays when sending messages to Oman Mobile Network in Oman over a subset of long codes. This incident has been resolved.
We are no longer experiencing SMS delivery delays when sending messages to & from Multiple Networks in Hong Kong via subset of long codes. This incident has been resolved.
We have fully investigated the Virtual Agent issue triggered by our automated alert, and it was determined that there is no noticeable customer impact at this time. All systems are operational.
We are no longer experiencing SMS delivery delays and failures when sending messages to Intertelecom Network in Ukraine. This incident has been resolved.
We are no longer experiencing SMS delivery failures to Multiple Networks in Latin America, APAC and Europe. This incident has been resolved.
We are no longer experiencing delivery report delays when sending to Telnyx in United States of America. This incident has been resolved.
Twilio Outbound call signing was degraded for 1 minute between 5:01 and 5:02 and 1 minute between 06:01 and 06:02 Pacific Time on 09/15/2025. During these periods customers may have experienced "32021 -SHAKEN/STIR call verification failed" errors. The issue has now been resolved
Purchasing of International Long Codes was impacted for France for 22 hrs 38 minutes between 11 September 11:40 AM PDT and 12 September 10:18 AM Pacific Time. During this period customers would have experienced issues buying new phone numbers for France - Local, National and Tollfree due to rejection of approved regulatory compliance bundles. The issue has now been resolved.
There was additional impact for German customers having Mobile long codes associated with Approved German Mobile RC bundles showing an alert “Some of your bundles are expiring soon and needs updating” which was a false alarm. There was no impact to functionality. This alert has now been removed.