Incident History

Flex agents are able to operate normally, and there are no indications of service disruption or degradation.

Multiple customers in India were incorrectly charged taxes during the January end-of-month cycle. On January 28th, a tax ID revalidation caused many tax exemption flags to be incorrectly removed. Our team is actively investigating the root cause with our tax platform team. We expect to provide another update in 24 hours or as soon as more information becomes available.

The issue affecting intermittent SNA API high latency for US Verizon has been resolved, and the service is functioning normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to the Tune Talk Network in Malaysia. This incident has been resolved.

The issue affecting intermittent SNA failure for US AT&T has been resolved, and the service is functioning normally at this time.

During the 2-minute (1:18 UTC - 1:20 UTC) window, customers were not able to Query Flex Insights Reporting data for their reporting purposes.

During the timeframe from 23:15 UTC to 23:38 UTC on 2/11, 1% of Conversations API requests were unable to be processed. This included, but was not limited to, the creation of new Conversations, sending Messages, and adding Participants to Conversations.

We are no longer experiencing SMS delivery from a subset of Twilio Long Codes to AT&T in US and Canada. This incident has been resolved.

We are no longer experiencing SMS delivery failures to Nuevatel Network in Bolivia. This incident has been resolved.

We are no longer seeing an increase in latency and errors in Sync Platform which could lead to latency in receiving updates to applications using Conversations SDK, Sync SDK and Flex SDK. This issue is now resolved.