We have fully investigated the issue impacting account deletions involving shared A2P 10dlc Brands with other accounts, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
We have fully investigated the issue regarding customers using taskrouter and flex would have delays in routing of calls and messages to agents and have now resolved the issue.
The elevated error rates in Connect App issue has been resolved and the service is operating normally at this time.
The issues when creating new campaigns for accounts and subaccounts via Console has been resolved and the service is operating normally at this time.
We are no longer experiencing SMS delivery failures from Twilio to A1 network subscribers in Slovenia. This incident has been resolved.
Our engineers have monitored the fix and confirmed the issue with User Authentication Identity SNA missing redirects for T-Mobile in the United States has been resolved. All services are now operating normally at this time.
We are no longer experiencing SMS delivery delays when sending messages from Twilio to Claro network subscribers in Chile. This incident has been resolved.
The incident has been resolved and SMS delivery delays from a subset of Twilio Short Codes to Union Telecom network subscribers in the United States is operating normally.
Between 06:37 UTC 02/26/2026 & 15:48 UTC 02/26/2026 Twilio Short Code Customers saw an elevated rate of failures for messages towards the US Cell network. The issue is now resolved.
The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Cameroon is operating normally.