Incident History

We are no longer experiencing Authy Voice Verifications Failures. This incident has been resolved.

We are no longer experiencing latency in gather speech for customer with multiple nested 'Play' and 'Say'. This incident has been resolved.

"404" errors from Cloudfront for Conversation API calls or increased error rates when trying to connect to Video Rooms has been resolved and programmable video is operating normally at this time.

Emergency Number Provisioning is now operating normally.

Twilio Sync Platform and Conversations were degraded between 7:53 AM to 9:22 AM Pacific Time on 01/28/2026. During this period of time customers may have experienced delay in webhooks related to sync object mutations (add, delete, edit) and 404 from Cloudfront in IE1 for any public api calls. The issue has now been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Jawwal Network in Palestine. This incident has been resolved.

The incident that may have affected the Alerts for Debug Events has been resolved and is operating normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to Entel in Chile from a subset of domestic long codes. This incident has been resolved.

We are no longer experiencing MMS/SMS delivery delays when sending messages to the GCI network in the United States of America. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to a subset of Twilio numbers in Croatia. This incident has been resolved.