Incident History

The issue affecting inbound calls to Twilio Dominican Republic phone numbers has been resolved, and the service is functioning normally at this time.

The issue affecting Inbound message Failures to Twilio Phone Numbers in Australia has been resolved, and the service is functioning normally at this time.

We no longer experience 5xx errors in Organization Service. This incident has been resolved.

We are no longer experiencing SMS delivery report delay when sending messages to multiple networks in Brazil. This incident is resolved.

We no longer experience call failures from subscribers to Norway Twilio phone numbers. This incident is resolved.

We no longer experience call failures to a subset of Twilio phone numbers in Germany. This incident is resolved.

Twilio AccSec API was degraded for 3 hours and 24 minutes between 08:25 and 11:49 Pacific Time on 07/30/2025. During this period of time customers may have experienced API latency to US. The issue has now been resolved.

We are no longer experiencing delivery report delays when sending messages to multiple networks in Argentina via subset of shortcodes. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Drillisch 1&1 network in Germany. This incident has been resolved.

On July 29, 2025, Twilio Voice experienced call failures in Mexico from 6:46 AM to 10:52 AM PT. Some customers calling between certain numbers within Mexico were impacted. The issue is now resolved.