Incident History

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil. This incident has been resolved.

Twilio Lookup product was degraded for 1 minute between 14:04 and 14:05 Pacific Time on 08/27/2025. During this period of time, Lookup returned 38 HTTP 503 errors in a minute for all reassigned_number requests. The issue has now been resolved.

The issue affecting Voice Numbers getting tagged as spam using Twilio Verify has been resolved, and the service is functioning normally at this time.

We have fully investigated the issue with Voice Numbers getting tagged as spam by Comcas using Authy, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

We are no longer experiencing SMS delivery delays when sending messages to XPhone Network In Israel. This incident has been resolved.

An issue impacting the Twilio Console in which blank pages are loading for Messaging Logs has been Resolved.

We are no longer experiencing SMS delivery delays when sending messages to MTN in Nigeria. This incident has been resolved.

Help Center Assistant in the the Twilio and SendGrid Help Centers is now operating normally. This incident is now resolved

We are no longer experiencing SMS delivery delays when sending messages to MTN Network In Ghana. This incident has been resolved.

We are no longer experiencing SMS delivery delays & failures when sending messages to and from Claro Network in Brazil. This incident has been resolved.