We have fully investigated the potential SMS delivery issue across multiple networks in the United States using Short Codes, which was triggered by our automated alert. It was determined that there is no noticeable customer impact. All systems are operational.
We are no longer experiencing SMS delivery delays when sending messages to AT&T Mexico in Mexico. This incident has been resolved.
We are no longer experiencing SMS delivery delays to a subset of small networks in United States of America from a subset of longcodes. This incident has been resolved.
We are no longer observing elevated rate of 63005 errors for Programmable Messaging Rest API. We are not observing more impact on templated WhatsApp messages from our partner as of 08/14/2025 9:49 PT. This incident is resolved.
We are no longer experiencing SMS delivery delays to MTN network in Benin. This incident has been resolved.
We are no longer experiencing SMS delivery delays and failures to Megafon network in Tajikistan. This incident has been resolved.
We are no longer experiencing SMS delivery delays when sending messages to Dish Network. This incident has been resolved.
The issue affecting calls to and from a subset of Twilio numbers in Brazil has been resolved, and the service is functioning normally at this time.
Twilio Lookup Identity was degraded for 41 minutes between 10:31 to 11:12 Pacific Time on 08/14/2025. During this period of time customers may have experienced Lookup Identity Match returning 60608 errors. The issue has now been resolved.
We are no longer experiencing SMS delivery delays to Orange, Telefonica and Yoigo networks in Spain. This incident has been resolved.