Incident History

The issue issue causing an increase in latency for Lookup API V1 has been resolved, and the service is functioning normally at this time.

We are no longer experiencing Voice Call Failures From Korea Network Subscribers To Subset of Twilio Korea Toll Free Numbers. This incident has been resolved.

We are no longer experiencing Vodafone UK API Errors. This incident has been resolved.

We are no longer experiencing AccSec Errors for XL Axiata And Indosat Indonesia. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Claro in Colombia. This incident has been resolved.

The issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled has been resolved.

We are no longer experiencing SMS delivery delays and failures when sending messages to Zain/CelTel in Niger. This incident has been resolved.

Authy REST API was degraded for 24 hours and 40 minutes between May 27, 2025, 09:00:00 PDT – May 28, 2025, 09:40:00 PDT. During this period of time few customers may have received 403 responses, a very minor percentage of traffic ~0.0078% was affected during this duration. The issue has now been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Vinaphone and MobiFone networks in Vietnam. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to 2degrees in New Zealand via subset of shortcodes. This incident has been resolved.