Incident History

Number Provisioning, Number Configuration, Number Updates, Number Release, and Studio are now operating normally. This incident has been solved.

Issue where Messaging Logs "Export to CSV" returns empty files has been resolved and Developer Tools - Console is operating normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to Telecom Egypt Network in Egypt. This incident has been resolved.

Twilio Programmable Messaging was degraded for 61 minutes between 12:31AM and 1:32AM Pacific Time on 07/31/2025. During this period of time customers may have experienced increased SENT latencies for SMS. The issue has now been resolved.

Our engineers have monitored the fix and confirmed the issue with Network degradation affecting webhooks delivery in eu-west-1 has been resolved.

Customers may have experienced failed connections and calls latency to all Voice features going into/out-of IE1. Some client registrations would have failed during the impact window. All services are now operating normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to Azi Communications Ltd Network in Israel. This incident has been resolved.

We are no longer experiencing SMS delivery delays and failures to K-Cell Network in Kazakhstan. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Tigo Network in Chad. This incident has been resolved.

Twilio RCS Messaging Services was degraded for 35 minutes between 06:10 and 06:45 Pacific Time on 08/12/2025. During this period of time customers may have experienced 12400 Error codes when sending RCS Messages to Brazil. The issue has now been resolved.

We are no longer experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Canada. This incident has been resolved.