AccSec SNA API Failure For Indonesia Smartfren
The intermittent issues with the SNA channel in the Verify API has been resolved and is operating normally at this time.
Incident History
SMS Delivery Delays to Tigo Network in Honduras
We are no longer experiencing SMS delivery delays to Tigo Network in Honduras.
SMS Delivery Failures to Brazil via Subset of Shortcodes
We are no longer experiencing SMS Delivery Failures when sending SMS to Brazil via a Subset of Shortcodes. This incident has been resolved.
SMS Delivery Failure to Multiple Networks in Japan via domestic pre-registered Sender ID
We are no longer experiencing SMS delivery failures to multiple networks in Japan via subset of domestic pre-registered Sender ID. This incident has been resolved.
MMS Delivery Delay To Rogers Wireless Network In Canada Via Subset of Long Code
We are no longer experiencing SMS delivery delays when sending messages to Rogers Wireless Network In Canada via subset of long code.. This incident has been resolved.
Call Quality Issue To a Subset to Twilio Phone Number in Mexico
The issue affecting outbound call quality from a subset of Twilio's Phone Numbers in Mexico has been resolved, and the service is functioning normally at this time.
SMS Delivery Delays and Failures to Telus Network in Canada
We are no longer experiencing SMS delivery delays and failures when sending messages to Telus network in Canada. This incident has been resolved.
SMS Delivery Delays to Coop Network in Italy
We are no longer experiencing SMS delivery delays when sending messages to Coop Network in Italy.
SMS Delivery Failures to Liberty Mobile in Puerto Rico via Subset of Shortcodes
We are no longer experiencing SMS delivery failures to Liberty Mobile in Puerto Rico via a subset of Shortcodes.
Call Summaries in Voice Insights Affected
Twilio Voice Insights Call Summaries were degraded for 40 minutes between 05:00 and 05:40 Pacific Time on 12/13/2025. During this period of time, customers using Voice Insights API and Console did not see the data for the above period. The issue has now been resolved.