Incident History

SMS Delivery Delays and Failures to Onvoy in United States of America via Subset of Shortcodes

We continue experiencing SMS Delivery Delays and Failures to Onvoy in United States of America via Subset of Shortcodes. We have reached out to all impacted customers individually for further follow-ups.

1734397414 - 1735323276 Resolved

On Call Engineers are Investigating an issue with Events in segment

The incident causing potential issues with events in the segment has been resolved, except for a small number of customers. We are closing this incident and will reach out to these customers individually for further follow-ups.

1734395809 - 1734405080 Resolved

Brief degradation to several Twilio services

Between 1:58 PM and 2:06 PM Pacific on 16 December, customers accessing Messaging Insights, Audit Insights, Billing Insights, Alarms, Intelligent Alerts, Monitor Events, and the Numbers Console may have received errors. This issue has been resolved.

1734394584 - 1734394584 Resolved

Kudu cluster down in PROD

All Twilio products that rely on Kudu failed for 11 minutes between 21:58 and 22:09 Pacific Time on 12/16/2024. During this period of time customers may have experienced returned errors trying to retrieve data. The issue has now been resolved.

1734390055 - 1734390055 Resolved

Increased 404 for Transcripts

Twilio voice was degraded for 4 minutes between 22:10 and 22:14 Pacific Time on 12/16/2024. During this period of time customers may have experienced ncreased 404 for Transcripts. The issue has now been resolved.

1734387578 - 1734387578 Resolved

SMS Delivery Failures to Onvoy Network in United States of America

We have fully investigated the SMS Delivery Failures to Onvoy Network in United States of America issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

1734379688 - 1734382384 Resolved

SMS Delivery Delays to BTC in Bahamas

We are no longer experiencing SMS Delivery Delays to BTC in Bahamas. This incident has been resolved.

1734374166 - 1734401733 Resolved

SMS Delivery Failures to AT&T Network in Mexico for a Subset of Twilio Short Codes

We have fully investigated the SMS Delivery Failures to AT&T Network in Mexico for a Subset of Twilio Short Codes issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

1734371762 - 1734374453 Resolved

Call Quality Issue to a Subset of Twilio's Numbers in Colombia

Call quality to a subset of Twilio's numbers in Colombia has been resolved and is operating normally at this time.

1734368956 - 1734399696 Resolved

SMS Delivery Delays to Aliv Network in the Bahamas

We are no longer experiencing SMS Delivery Delays to Aliv Network in the Bahamas. This incident has been resolved.

1734368313 - 1734395089 Resolved
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