Incident History

The incident has been resolved and SMS delivery from Twilio to Beeline network subscribers in Kazakhstan is operating normally.

Hosted Numbers order completion has been resolved, and Hosted Numbers is operating normally.

WhatsApp Business Profile management performance issues have been resolved and the WhatsApp Messaging Channel is operating normally at this time.

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Multiple network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hour or as soon as more information becomes available.

The incident has been resolved and SMS delivery from Twilio to T-Mobile network subscribers in the Netherlands is operating normally.

We are no longer experiencing issues where saving Video Recordings would fail when Room names contained Unicode characters. This incident is now resolved.

Twilio SMS was degraded for 12 minutes between 03:23 and 03:35 Pacific Time on 03/26/2026. During this period of time, customers may have experienced SMS delivery delays from a subset of Twilio Phone Numbers to Australia. The issue has now been resolved.

We are no longer experiencing SMS delivery failures from Twilio to Viettel network subscribers in Viet Nam. This incident is now resolved.

The incident has been resolved and SMS delivery from Twilio to affected networks in multiple countries in Mexico, Bangladesh, Pakistan and Azerbaijan is operating normally.

The issue affecting inbound calls call failures from network subscribers in Lithuania to Twilio Lithuania Phone Numbers has been resolved, and the service is functioning normally at this time.