Incident History

We are no longer experiencing SMS delivery delays when sending to Africell network in Democratic Republic of Congo. This incident has been resolved.

The issue causing a delay in completion of transcriptions and operator results with a subset of customers with predictive operators enabled is now resolved and Conversation Intelligence is now operating normally.

We are no longer experiencing SMS delivery when sending messages to KPN in Netherlands via a Subset of Long Codes. This incident has been resolved.

We are no longer observing SMS delivery delays when sending messages to Mobilis in Algeria. This incident is now resolved.

We are no longer experiencing SMS delivery delays and failures to LycaMobile Network in Belgium. This incident has been resolved.

We are no longer experiencing SMS delivery failures when sending messages to the United Kingdom via Pre-Registered Sender IDs. This incident has been resolved.

We have fully investigated the APNS issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

We are no longer experiencing SMS delivery failures from and to multiple networks in Ireland. This incident has been resolved.

The Twilio Programmable Messaging API was partially degraded for 3 minutes between 09:11 and 09:14 Pacific Time on 07/14/2025. During this period of time, customers may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.

All services impacted by an issue with Flex have recovered and are operating as intended. This incident has been resolved.