Incident History

SMS Delivery Failures to Tre Network in Sweden

We are no longer experiencing SMS delivery failures to Tre Network in Sweden. This incident has been resolved.

1743626873 - 1743636445 Resolved

Customers Encountering Issues With Live Chat

Live Chat is operating normally at this time.

1743625378 - 1743633423 Resolved

SMS Delivery Failures to Multiple Networks in Chile For a Subset of Domestic Numbers

We are no longer experiencing SMS delivery failures to Multiple Networks in Chile For a Subset of Domestic Numbers. This incident has been resolved.

1743623008 - 1743632800 Resolved

SMS Delivery Delays to U.S. Cellular Network in the U.S.

We are no longer experiencing SMS delivery delays when sending messages to U.S. Cellular Network in the U.S. This incident has been resolved.

1743621440 - 1743636300 Resolved

Customers are Unable to Submit a Ticket through Twilio Help Center

Twilio customers using the Twilio Help Center without a paid support plan were unable to contact support through ticket submission since approximately April 1, 2025 at 4:00 PM PST. Paid support and Personalized support customers were unaffected. This issue was resolved on April 1, 2025 at approximately 12:00 PM PST.

1743620868 - 1743621934 Resolved

SMS Delivery Report Delays to Claro Network in Brazil

We are no longer experiencing SMS delivery report delays when sending messages to Claro Network in Brazil. This incident has been resolved.

1743617369 - 1743669444 Resolved

SMS Delivery Report Delays to Multiple Networks in Greece

We are no longer experiencing SMS delivery report delays when sending messages to Multiple Networks in Greece. This incident has been resolved.

1743610618 - 1743619652 Resolved

Elevated 5xx in Twilio console with RoleAssignments/Accounts

We are no longer experiencing the issue of accessing the account roles from the console and errors when attempting to change accounts. This incident has been resolved.

1743606614 - 1743644141 Resolved

SMS Delivery Failures on H3G Network in Sweden

We are no longer experiencing SMS delivery failures to H3G Network in Sweden. This incident has been resolved.

1743596688 - 1743618217 Resolved

Message Status Event Steams Issue

Message Status Event Steams events were degraded on 2nd April 2025 between 06:30 AM UTC and 08:10 AM UTC. During this period of time customers may have not received ~3.6% of status updates for outbound messages through Event Streams. The issue has now been resolved.

1743581897 - 1743583415 Resolved
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