Incident History

Affected Twilio Programmable Messaging API, Voice, Flex and Accsec Products

The Twilio Programmable Messaging API, Voice, Flex and Accsec were partially degraded for 1 minute on May 27, 2025 between 05:45 PST and 05:46 PST. During this period of time, customers may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.

1748364447 - 1748364447 Resolved

On Call Engineers are Investigating an issue with SMS Delivery Delays to Claro Network in Brazil

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil.. This incident has been resolved.

1748360759 - 1748380954 Resolved

5xx's from Programmable Messaging API

The Twilio Programmable Messaging API was partially degraded for 1 minute on May 26, 2025 between 16:05 PST and 16:06 PST. During this period of time, customers may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.

1748302753 - 1748303018 Resolved

SMS Delivery Delays to multiple networks in the US.

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in the US. This incident has been resolved.

1748295878 - 1748321718 Resolved

Conversational Voice Intelligence Console

en-US Language issue has been resolved and Conversational Voice Intelligence Services via Console is operating normally at this time.

1748281421 - 1748287043 Resolved

SMS Delivery Delays to MTN Network in Multiple Countries

We are no longer experiencing MMS/SMS delivery delays when sending messages to MTN Network in Ghana. This incident has been resolved.

1748273651 - 1748291852 Resolved

SMS Delivery Delays to MTN in Nigeria

We are no longer experiencing SMS delivery delays when sending messages to MTN in Nigeria. This incident has been resolved.

1748268472 - 1748291894 Resolved

SMS Delivery Failure to KPN Network in Netherlands

We are experiencing SMS delivery failures sending to KPN Network in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

1748114468 Ongoing

SMS Delivery Failure to KPN Network in Netherlands

We are no longer experiencing SMS delivery failures when sending messages to KPN Network in Netherlands. This incident has been resolved.

1748114411 - 1748135145 Resolved

SMS Delivery Failures to Syriatel Network in Syria

We are no longer experiencing SMS delivery failures to Syriatel Network in Syria. This incident has been resolved.

1748109784 - 1748194020 Resolved
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