Incident History

API Errors Towards Vodafone UK has been resolved and AccSec Lookup Identity Match, Lookup SIM Swap and Legacy Identity MatchAndAttributes are operating normally at this time.

Dropped webhooks has been resolved for all products sending webhooks including voice, messaging, debugger and others. They are operating normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil Via Subset of Shortcodes. This incident has been resolved.

We are no longer experiencing SMS delivery failures sending to messages to Vodafone Romania. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Aerialink Network in the United States of America from a subset of Long Codes and Short Codes. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Small Carriers in the United States from a subset of Short Codes. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil. This incident has been resolved.

Twilio Lookup product was degraded for 1 minute between 14:04 and 14:05 Pacific Time on 08/27/2025. During this period of time, Lookup returned 38 HTTP 503 errors in a minute for all reassigned_number requests. The issue has now been resolved.

The issue affecting Voice Numbers getting tagged as spam using Twilio Verify has been resolved, and the service is functioning normally at this time.

We have fully investigated the issue with Voice Numbers getting tagged as spam by Comcas using Authy, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.