Incident History

SMS Delivery Delays to Entel in Chile from a Subset of Domestic Longcodes (730-01)

We are no longer experiencing SMS delivery delays when sending messages to Entel in Chile from a Subset of Domestic Longcodes (730-01). This incident has been resolved.

1769548558 - 1769558827 Resolved

SMS Delivery Delays to Vodafone in Ireland

We are no longer experiencing SMS delivery delays when sending messages to Vodafone in Ireland. This incident has been resolved.

1769541584 - 1769556802 Resolved

SMS Delivery Delays and Failures From Networks Subscribers to a Subset of Twilio's Australia Long Codes

We are no longer experiencing SMS Delivery Delays and Failures From Networks Subscribers to a Subset of Twilio's Australia Long Codes. This incident has been resolved.

1769540425 - 1769563145 Resolved

SMS Delivery Delays to Viva Network in the Dominican Republic

We are no longer experiencing SMS delivery delays when sending messages to Viva Network in the Dominican Republic. This incident has been resolved.

1769537876 - 1769555189 Resolved

SMS Delivery Delays to Virgin Mobile (Three MVNO) in Ireland 272-15

We are no longer experiencing SMS delivery delays when sending messages to Virgin Mobile (Three MVNO) in Ireland 272-15. This incident has been resolved.

1769521205 - 1769550588 Resolved

Inbound Call Failure To Norway Phone numbers.

The issue affecting inbound calls to Twilio Norway Phone numbers has been resolved, and the service is functioning normally at this time.

1769473146 - 1769494134 Resolved

Twilio RCS onboarding UI console is down.

The console issue has been resolved, and the Twilio RCS onboarding UI is operating normally at this time.

1769462762 - 1769467455 Resolved

Lookup V2 Errors for Packages SIM Swap and Identity Match

Twilio Lookup V2 was degraded for 4 days between 01/22 to 01/26. During this period of time customers may have experienced 60606 errors for packages SIM Swap and Identity Match. The issue has now been resolved.

1769446101 - 1769446101 Resolved

Video Transcriptions Issue

Twilio VIDEO - Realtime Transcriptions & Group Rooms was degraded for 28 minutes between 05:34 - 06:02 Pacific Time on 01/20/2026. During this period of time, some customers failed to connect to Group Rooms using voice calls and some were unable to use Video Transcriptions. The issue has now been resolved.

1769444942 - 1769444942 Resolved

SMS Delivery Delays and Failures to Algar network for a Subset of Short Codes in Brazil

We are no longer experiencing SMS delivery SMS delivery delays and failures to Algar network for a subset of Short Codes in Brazil. This incident has been resolved.

1769444353 - 1769476226 Resolved
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