Incident History

We are no longer experiencing errors while using the WhatsApp Sandbox with Brazil WhatsApp Addresses. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Tigo network in Guatemala. This incident has been resolved.

The issue in US1 where Twilio accounts may not be able to receive an inbound call to a Twilio number has been resolved, and the service is functioning normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to COOP network in Italy. This incident has been resolved.

We are no longer experiencing SMS delivery reports delays when sending messages to Altice Network in the US. This incident has been resolved.

Service interruption when accessing Voice Push Credentials in the Console has been resolved and is operating normally at this time.

For a subset of calls from 16:24-16:33 UTC on September 24, 2025, Twilio accounts may not be able to start, stop, pause or resume a call or conference recording via the Recordings API, or be able to modify an in-progress call using the Calls API. The issue has now been resolved.

We have fully investigated the connectivity issue triggered by our automated alert, and it was determined that there it was related to a previous incident. All systems are operational.

After investigation, our engineers have confirmed that rate limiting may have occurred for some customers which created Content Templates with media. Errors and rate limits related to media uploads for the Content Template API has been resolved and is now operating normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to Surf Telecom in Brazil. This incident has been resolved.