Incident History

We are closing this incident as it is being tracked under a duplicate incident. For any further updates, please refer to the following incident page: https://status.twilio.com/incidents/sgl34l18tvsy

We are currently investigating an issue where some Mexico customers using USD currency might experience issue related to account balance not getting updated successfully which is resulting in account suspension and preventing activation. Our engineering are actively investigating on this. We will provide another update as soon as more information becomes available. Thank you for your patience.

We have mitigated the issue and are observing recovery for customers who experienced account suspension despite successful payment processing. This incident has been resolved.

The incident has been resolved and SMS delivery from Twilio to AT&T network subscribers in Mexico is operating normally.

We are no longer experiencing SMS delivery delays and failures when sending messages to AT&T Mexico. This incident has been resolved.

The incident has been resolved and SMS delivery and delivery receipts from Twilio to DigiMobil (Movistar) network subscribers in Spain are operating normally.

The incident has been resolved and User Authentication Identity for Odido T-Mobile in the Netherlands is operating normally.

Twilio Programmable Messaging API was degraded for 40 seconds between 6:37:10 and 6:37:50 Pacific Time on April 7, 2026. During this period of time customers may have experienced elevated rate of HTTP 500s from the send message API response. The issue has now been resolved.

The incident has been resolved and SMS delivery from Twilio to affected networks in multiple countries is operating normally.

The incident has been resolved and SMS delivery from Twilio to Vodafone network subscribers in Egypt is operating normally.