Incident History

We are no longer experiencing SMS delivery failures when sending messages to DigiMobil (Movistar) in Spain. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Altan Redes in Mexico. This incident has been resolved.

The issue preventing some users from verifying their phone number when creating a new Twilio account has been resolved and the service is operating normally at this time.

Twilio's Programmable Messaging API was degraded for 30 seconds between 6:05:30 a.m. to 6:06:00 a.m. Pacific Time on 6/24/2025. During this period of time customers may have experienced problems or symptoms:

• HTTP 5xx errors when attempting to send outbound messages across all Channels

The issue has now been resolved.

The issue has been resolved and Conference insights console or Conference insights API is operating normally at this time.

Our monitoring systems have detected a potential issue in messaging app dequeue function. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are no longer experiencing SMS delivery delays when sending SMS to Bandwidth network in US for a subset of short codes. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Chile. This incident has been resolved.

We have fully investigated the call failures from subscribers To Cayman Islands Twilio Phone Numbers issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

We are no longer experiencing SMS delivery failures to Metfone network in Cambodia. This incident has been resolved.