Incident History

We are no longer experiencing SMS delivery receipt delay when sending messages to multiple networks in US over a subset of short code. This incident has been resolved.

We have fully investigated the SMS Delivery Failures to Multiple Networks in Multiple Countries issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

We are no longer experiencing MS delivery delays when sending messages to Xl Axiata Network in Indonesia. This incident has been resolved.

We are no longer experiencing SMS delivery delays to multiple networks in Malaysia and African countries. This incident has been resolved.

The issue regarding the service interruption with the Function Invocations API, where functions invocations can fail with 500 error, has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Ooredoo Network in Tunisia. This incident has been resolved.

Event Streams was degraded for approximately 40 minutes between 05 October 2025 03:37 PST until 05 October 2025 04:17 PST due to an issue with Segment https://status.segment.com/incidents/m6z5ng1h4x6b. During this period, customers might have experienced delays in Event Streams delivery to Segment. The issue has now been resolved.

We are no longer experiencing SMS delivery delays when sending messages to MTN in Nigeria. This incident has been resolved.

We are no longer experiencing loud and distorted ringing tones in voice calls using TwiML Dial. This incident has been resolved.

The issue affecting WhatsApp Sandbox functionality, particularly when sending messages to phone numbers in Brazil, Mexico, India, and Indonesia, has been resolved.