Incident History

SMS Delivery Failures to H3G in United Kingdom of Great Britain and Northern Ireland

We are experiencing SMS delivery failures to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

1747095315 Ongoing

SMS Delivery Delays to Algar Telecom Network in Brazil

We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom Network in Brazil. This incident has been resolved.

1747092532 - 1747110205 Resolved

SMS Delivery Delays and Failures to Etisalat in Afganistan

We are no longer experiencing SMS delivery delays when sending messages to Etisalat in Afganistan. This incident has been resolved.

1747090256 - 1747149851 Resolved

Customers Unable to Submit V2 Sender ID Applications for AU

Sender ID Applications for Australia submitted via the New Sender ID Application experience were degraded from 05/07/2025 14:19 PDT to 05/12/2025 14:41:53 PDT. During this period of time, some customers who opted to use this new experience to apply for Sender IDs in Australia were unable to complete their submissions when. The issue has now been resolved.

1747087744 - 1747087744 Resolved

SMS Delivery Report Delays to Verizon Wireless in United States of America

We are no longer experiencing SMS delivery report delays when sending messages to Verizon Wireless in United States of America. This incident has been resolved.

1747086707 - 1747091122 Resolved

Our Engineers are Investigating an Issue with Sender ID

We have fully investigated the Sender ID issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

1747085947 - 1747173980 Resolved

SMS Delivery Delays to Virgin Mobile Network in Saudi Arabia

We are no longer experiencing SMS delivery delays when sending messages to Virgin Mobile Network in Saudi Arabia. This incident has been resolved.

1747081990 - 1747108634 Resolved

Degradation with Programmable Voice ‘s Virtual Agent with Google Dialogflow

Virtual Agents with Google Dialogflow has been resolved and Programmable Voice is operating normally at this time.

1747080217 - 1747089218 Resolved

SMS Delivery Delays To Etisalat Network in Egypt

We are no longer experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. This incident has been resolved.

1747077829 - 1747095681 Resolved

On Call Engineers Are Investigating an Issue

We have fully investigated the Programmable Voice issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

1747067606 - 1747070450 Resolved
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