Incident History

We are no longer experiencing delivery report delays to multiple networks in China over pre-registered sender IDs. This incident has been resolved.

We continue experiencing SMS Delivery Delays and Failures to Onvoy in United States of America via Subset of Shortcodes. We have reached out to all impacted customers individually for further follow-ups.

The incident causing potential issues with events in the segment has been resolved, except for a small number of customers. We are closing this incident and will reach out to these customers individually for further follow-ups.

Between 1:58 PM and 2:06 PM Pacific on 16 December, customers accessing Messaging Insights, Audit Insights, Billing Insights, Alarms, Intelligent Alerts, Monitor Events, and the Numbers Console may have received errors. This issue has been resolved.

All Twilio products that rely on Kudu failed for 11 minutes between 21:58 and 22:09 Pacific Time on 12/16/2024. During this period of time customers may have experienced returned errors trying to retrieve data. The issue has now been resolved.

Twilio voice was degraded for 4 minutes between 22:10 and 22:14 Pacific Time on 12/16/2024. During this period of time customers may have experienced ncreased 404 for Transcripts. The issue has now been resolved.

We have fully investigated the SMS Delivery Failures to Onvoy Network in United States of America issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

We are no longer experiencing SMS Delivery Delays to BTC in Bahamas. This incident has been resolved.

We have fully investigated the SMS Delivery Failures to AT&T Network in Mexico for a Subset of Twilio Short Codes issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Call quality to a subset of Twilio's numbers in Colombia has been resolved and is operating normally at this time.