Incident History

Call failures from Subscribers to Germany Twilio Phone Numbers has been resolved and voice calls to Germany Twilio Phone Numbers is operating normally at this time.

The issue causing 500 errors when updating Phone numbers configuration has been resolved and the service is operating normally at this time.

We are no longer experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Germany. This incident has been resolved.

The issue causing call failures to a subset of Twilio numbers in Brazil has been resolved, and the service is functioning normally at this time.

Twilio Programmable Messaging was degraded for 2.5 hours between 12:41 and 4:21 Pacific Time on 05/01/2025. During this period of time, customers may have experienced missing delivery receipts to AT&T network in the US. The issue has now been resolved.

After investigation, we have determined that SMS Delivery to Onvoy Spectrum Mobile in the USA is performing as expected. We are declaring this incident as invalid.

After investigation, we have determined that SMS Delivery to Ucell Network in Uzbekistan is performing as expected. We are declaring this incident as invalid.

We are no longer experiencing MMS/SMS delivery failures to Multiple Networks In Colombia. This incident has been resolved.

We are no longer experiencing SMS delivery to Ooredoo Network in Myanmar. This incident has been resolved.

We are continuing to experience SMS delivery failures to a subset of Twilio Israel Longcodes. We have contacted all impacted customers directly with further details while our engineers continue to work with our carrier partner to resolve the issue. This Status Page post will be marked as resolved but we will continue to update impacted customers separately.