Incident History

Ireland Alphanumeric Senders traffic blocked with error 30007

Following a regulatory change in Ireland on July 3rd 2025, some alphanumeric senders are overwritten with "Likely SCAM" for SMS delivery. However between 2025-07-07 at 10:01:38 am EST and 2025-07-10 at 10:40:04 am EST, some of these messages were unintentionally blocked with error 30007. The issue has been resolved and all overwritten senders are now processing normally. To avoid your message being modified with "Likely SCAM", please [follow these steps link1 and link 2]. Link 1: https://help.twilio.com/articles/33333263397787-Documents-Required-and-Instructions-to-Register-Your-Alphanumeric-Sender-ID-in-Ireland Link 2: https://help.twilio.com/articles/37313903785755: The issue has now been resolved.

1752255615 - 1752255615 Resolved

Automated Alert: No Customer Impact

We have fully investigated the incoming-customers-flex-chats-are-reporting-unable-to-reply issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

1752250451 - 1752253023 Resolved

AccSec Canada Enstream API Issue

We are no longer experiencing an issue with AccSec - Canada API errors. This incident has been resolved.

1752209808 - 1752225920 Resolved

SMS Delivery Delays to Multiple Networks in the US via Subset of Short Codes

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in the US via Subset of Short Codes. This incident has been resolved.

1752161486 - 1752182660 Resolved

Inbound Call Failures to a Subset of Twilio France Phone Numbers

We are no longer experiencing a subset of call failures to Twilio France phone numbers. This incident has been resolved.

1752143062 - 1752171849 Resolved

SMS Delivery Delays and Failures to Claro in Argentina

We are no longer experiencing SMS delivery delays and failures when sending messages to Claro in Argentina.. This incident has been resolved.

1752126144 - 1752136705 Resolved

SMS Delivery Delays and Failures to U Mobile in Malaysia

We are no longer experiencing sms delivery delays and failures when sending messages to U Mobile in Malaysia. This incident is resolved.

1752080111 - 1752120120 Resolved

SMS Delivery Report Delays When Sending to C-Spire in United States via a Subset of Twilio Short Codes

We are no longer experiencing delivery report delays when sending to C-Spire in United States on a Subset of Twilio Short Codes. This incident has been resolved.

1752062952 - 1752081174 Resolved

SMS Delivery Delays to Tigo Network in El Salvador

We are no longer experiencing SMS delivery delays when sending messages to Tigo network in El Salvador. This incident has been resolved.

1752056001 - 1752071515 Resolved

Verify Silent Network Authentication Service Interruption to Indonesia XL Network in Indonesia

Issue when sending requests to Indonesia XL network has been resolved and Verify Silent Network Authentication is operating normally at this time.

1752038511 - 1752078748 Resolved
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