Incident History

We have fully investigated the potential issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

We are no longer experiencing SMS delivery delays when sending messages to PT Smartfren Telecom Network in Indonesia. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico. This incident has been resolved.

Our engineers have monitored the fix and confirmed the issue with Virtual Agent in US East has been resolved. All services are now operating normally at this time.

Degraded performance on our TrustHub portal in Console has been resolved and the Account Upgrade flow is operating normally at this time.

We are no longer experiencingSMS delivery failures when sending to MyTel Network in Myanmar. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to the Vodafone network in Ireland. This incident has been resolved.

WhatsApp senders within the Console issue has been resolved and this service is operating normally at this time.

500s error for has been resolved and Conversations API is operating normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to Chunghwa and FarEasTone networks in Taiwan, Province of China. This incident has been resolved.