Incident History

The call quality issues to and from a subset of Twilio's Phone Numbers in Taiwan has been resolved and the service is operating normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to Roshan/TDCA Network in Afghanistan. This incident has been resolved.

The service interruption with RCS orchestrated messages failing to reach end users due to Time-To-Live (TTL) expiring, resulting in undelivered delivery status reports (DLRs) has been resolved and is operating normally at this time.

We are no longer experiencing SMS delivery delays and failures when sending messages to Movicel network in Angola. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Coop Network in Italy. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Claro in Colombia. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in the United States of America for a subset of shortcodes. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to orange network in Cameroon. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in the United Kingdom. This incident has been resolved.

We are experiencing MMS/SMS delivery delays when sending messages to multiple networks In United States of America via A subset of Twilio shortcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.