Incident History

We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Uganda. This incident has been resolved.

The backfill is now complete and Voice Insights Call Summaries for calls that ended between 4:30 and 5:00AM are available.

The TrustHub, Regulatory Compliance, A2P Compliance, Toll-Free Verification, and Short Codes systems are functional. This incident has been resolved.

Voice quality issues has been resolved and Twilio Taiwan numbers are operating normally at this time.

Issues impacting toll-free has been resolved and toll-free and 10DLC provisioning/cancellations is operating normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to Drillisch 1&1 network in Germany. This incident has been resolved.

We have fully investigated the Apple Push Notification issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Twilio Short Code SMS deliverability was degraded for 50 minutes between 14:15 and 15:05 Pacific Time on 09/18/2024. During this period of time customers may have experienced SMS delivery delays to T-Mobile network in the United States via a specific subset of short codes. The issue has now been resolved.

We are no longer experiencing MMS delivery delays when sending messages to multiple networks in the US for a subset of Short Codes. This incident has been resolved.

We have fully investigated the issue with Recording Transcriptions, and it was determined that there is no noticeable customer impact. All systems are operational.