Incident History

On Call Engineers are Investigating an issue on Video RTC Services

Our monitoring systems have detected a potential issue with Video RTC Services is intermittently unresponsive. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

1762479284 Ongoing

SMS Delivery Delays to XPhone Network in Israel

We are no longer experiencing SMS Delivery Delays to XPhone Network in Israel. This incident has been resolved.

1762474008 - 1762526960 Resolved

Inbound Calls From Carrier Peering Experiencing Drops in the United States

This incident has been resolved.

1762473361 - 1762514302 Resolved

Outbound Call Failures To A Subset Of Canada Bell Numbers

The issue affecting outbound calls to a subset of Canada Bell Numbers has been determined not to be invalid, and the service is functioning normally at this time.

1762456917 - 1762459942 Resolved

Voice Quality Issues From A Subset Of Twilio Phone Numbers In Brazil

Our engineers have monitored the fix and confirmed that voice quality issues from a subset of Twilio phone numbers to Brazil have been resolved. All services are now operating normally at this time.

1762441806 - 1762466852 Resolved

[SNOC] Call Quality Issues From a Subset of Twilio's Numbers in the United Kingdom

The issue affecting call quality from a subset of Twilio's Numbers in the United Kingdom has been resolved, and the service is functioning normally at this time.

1762424843 - 1762452569 Resolved

SMS Delivery Failure to Telecel Network in Mexico

We are no longer experiencing SMS Delivery Failures to Telecel Network in Mexico. This incident has been resolved.

1762374653 - 1762383435 Resolved

High Packet Loss On Inbound And Outbound Calls To United Kingdom

This incident has been resolved.

1762361832 - 1762371819 Resolved

SMS Delivery Report Delays to Telefonica in Colombia

We are no longer experiencing SMS Delivery Report Delays to Telefonica in Colombia. This incident has been resolved.

1762360784 - 1762447559 Resolved

Messages not Retrievable via the Messaging Logs API or Visible in the Messaging Console

The issue impacting messages created between 05:00-05:10 and 05:30-05:40 UTC on Oct 28 which were not retrievable via the Messaging Logs API and the Messaging Console is now resolved. All known major data flows have now been restored and backfilled. Engineering teams will ensure any minor edge data discrepancies are restored before Friday, November 14th.

1762345253 - 1762788962 Resolved
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