Incident History

Zipwhip Messaging Affected

Twilio Zipwhip Messaging was degraded for 355 minutes between 00:34 and 06:29 Pacific Time on 07/08/2025. During this period of time customers may have experienced toll-free messaging latency. The issue has now been resolved.

1751983409 - 1751983409 Resolved

SMS Delivery Delays to MTN in Afghanistan

We are no longer experiencing SMS delivery delays when sending messages to MTN in Afghanistan. This incident has been resolved.

1751962752 - 1751978167 Resolved

SMS Delivery Delays to Tigo Network in Guatemala

We are no longer experiencing SMS delivery delays and failures when sending messages to Tigo network in Guatemala. This incident has been resolved.

1751957852 - 1751979188 Resolved

Serverless Customers Receiving Errors When Invoking Functions

The issue affecting intermittent Serverless customers receiving 429 (rate limit) errors when invoking functions has been resolved, and the service is functioning normally at this time.

1751910420 - 1751914421 Resolved

SMS Delivery Delays to Claro in Dominican Republic

We are no longer experiencing SMS delivery delays when sending messages to Claro in Dominican Republic. This incident has been resolved.

1751906902 - 1751926487 Resolved

Spike in 5xx errors Affecting Conversations and Sync in IE1 Region

Twilio Conversations and Sync in the IE1 region was degraded for 4 minutes between 04:18 and 04:22 Pacific Time on 07/07/2025. During this period of time the customers may have experienced higher than normal latency and may have experienced a spike in 5xx errors. The issue has now been resolved.

1751891441 - 1751891441 Resolved

SMS Delivery Delays and Failures to NetOne Network in Zimbabwe

We are no longer experiencing SMS delivery delays and failures when sending messages to NetOne network in Zimbabwe. This incident has been resolved.

1751876110 - 1751989439 Resolved

SMS Delivery Delays to Phoenix/Voentele Network in Russian Federation

The issue affecting intermittent SMS delivery delays when sending messages to Phoenix/Voentele Network in Russian Federation has been resolved, and the service is functioning normally at this time.

1751822815 - 1751913897 Resolved

SMS Delivery Delays to United States Cellular in the United States over a Subset of Shortcodes

We are no longer experiencing SMS delivery delays when sending messages to United States Cellular in the United States over a subset of shortcodes. This incident has been resolved.

1751817557 - 1751835784 Resolved

SMS Delivery Delays to Turkcell carrier in Turkey

We are no longer experiencing SMS delivery delays when sending messages to Turkcell carrier in Turkey. This incident has been resolved.

1751781203 - 1751797587 Resolved
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