Incident History

SMS Delivery Delays and Failures from Twilio to Mobitel Cambodia

The incident has been resolved and SMS delivery from Twilio to Mobitel network subscribers in Cambodia is operating normally.

SMS Delivery Delays from Twilio to Claro Colombia

We are no longer experiencing SMS delivery delays when sending messages from Twilio to Claro network subscribers in Colombia. This incident has been resolved.

SMS Delivery Delays from Subset Of Twilio Long Code to Verizon & Clearsky Network In United States

The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes and Short Codes to Verizon and Clearsky network subscribers in the United States are operating normally.

SMS Delivery Delays from Twilio to Evatis Djibouti

We are no longer experiencing SMS delivery delays when sending messages from Twilio to Evatis network subscribers in Djibouti. This incident has been resolved.

Twilio and SendGrid Help Center AI Assistant Issues

Latency in responses with AI chatbots and contacting support has been resolved and AI chatbots in the Twilio and SendGrid Help Centers is operating normally at this time

SMS Delivery Receipt Delays from Twilio to MTN Nigeria

The incident has been resolved and SMS delivery receipts from Twilio to MTN network subscribers in Nigeria are operating normally.

Flex Agents Experiencing Errors with Interaction Participants

We have fully investigated the Flex Agents delays or errors when fetching Interaction Participants, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.