Incident History

We are no longer experiencing MMS and SMS delivery delays to T-Mobile network in the USA from Zipwhip Toll Free phone numbers. This incident has been resolved.

We are no longer experiencing SMS delivery failures to Nuevatel Networks in Bolivia. This incident has been resolved.

We are no longer experiencing MMS/SMS delivery delays when sending messages to Vodafone Network in Egypt. This incident has been resolved.

We are no longer experiencing delays in the availability of Voice Insights Call Summaries for calls in the US1 home region that ended after July 12, 2025 02:16 UTC. This incident has been resolved.

This incident has been resolved.

The issue affecting inbound call failures and dialing delays to the Movistar network in Venezuela has been resolved, and the service is functioning normally at this time.

Twilio DNS Validation was degraded for 2 days between 07/08/2025 and 07/10/2025. During this period of time customers may have experienced DNS validation wrongfully blocking requests or uploads for certs when using subdomains. Approximately 28 subdomains were blocked from requesting/uploading cert. The issue has now been resolved.

Following a regulatory change in Ireland on July 3rd 2025, some alphanumeric senders are overwritten with "Likely SCAM" for SMS delivery. However between 2025-07-07 at 10:01:38 am EST and 2025-07-10 at 10:40:04 am EST, some of these messages were unintentionally blocked with error 30007. The issue has been resolved and all overwritten senders are now processing normally. To avoid your message being modified with "Likely SCAM", please [follow these steps link1 and link 2]. Link 1: https://help.twilio.com/articles/33333263397787-Documents-Required-and-Instructions-to-Register-Your-Alphanumeric-Sender-ID-in-Ireland Link 2: https://help.twilio.com/articles/37313903785755: The issue has now been resolved.

We have fully investigated the incoming-customers-flex-chats-are-reporting-unable-to-reply issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

We are no longer experiencing an issue with AccSec - Canada API errors. This incident has been resolved.