Incident History

Studio: 5xx from Workflow Gateway and Workflow Engine

We are still experiencing issues with Studio: 5xx from Workflow Gateway and Workflow Engine, however, we have consolidated all impacting products in to one incident. You can check the status of this here: https://status.twilio.com/incidents/2mjg0mr2pf29.

1760944190 - 1760949715 Resolved

SMS Delivery Delays to Evatis Network in Djibouti

We are no longer experiencing MMS/SMS delivery delays when sending messages to Evatis network in Djibouti. This incident has been resolved.

1760895968 - 1760921170 Resolved

SMS Delivery Delays to Small Networks in the United States for a Subset of Short Codes

We are no longer experiencing SMS delivery delays when sending messages to small networks in the United States for a Subset of Short Codes. This incident has been resolved.

1760893741 - 1760921835 Resolved

SMS Delivery Delays to Bitel Network in Peru

We continue experiencing SMS delivery delays when sending messages to Bitel Network in Peru. We have reached out to all impacted customers individually for further follow-ups.

1760892995 - 1761084305 Resolved

SMS Delivery Delays to Etisalat Network in Egypt

We are no longer experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. This incident has been resolved.

1760867598 - 1760884528 Resolved

SMS Delivery Delay to Tigo Network in Honduras and Guatemala

We are no longer experiencing MMS/SMS delivery delays when sending messages to Tigo Network in Honduras and Guatemala. This incident has been resolved.

1760864395 - 1760902186 Resolved

SMS Delivery Delays to Xphone Network in Israel

We are no longer experiencing SMS delivery delays when sending messages to Xphone Network in Israel. This incident has been resolved.

1760826932 - 1761061666 Resolved

SMS Delivery Failures to WOM Network in Colombia

We are no longer experiencing SMS delivery failures to WOM network in Colombia. This incident has been resolved.

1760776867 - 1760805644 Resolved

SMS Delivery Delays and Failures to Jazz Networks in Pakistan

We are no longer experiencing SMS delivery delays and failures when sending messages to to Jazz Networks in Pakistan. This incident has been resolved.

1760738621 - 1760765830 Resolved

Inconsistent Filtering May Have Caused Failed Deliveries for Inbound Messages

Between October 16, 2025, at 21:15 UTC and October 17, 2025, at 19:45 UTC, some inbound SMS messages to Twilio accounts may have failed to be delivered, resulting in error code 30038. This issue was caused by an unexpected behavior following a filtering change. The change has since been reverted, and inbound SMS traffic is now processing as expected.

1760736931 - 1760736931 Resolved
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