Incident History

We are no longer experiencing SMS delivery delays when sending messages o MTN Network in Nigeria. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to to AT&T Network in United States of America via Subset of Shortcodes. This incident has been resolved.

Twilio AccSec API was degraded for 30 minutes between 09:10 PST - 09:40 PST Pacific Time on 12/18/2024. During this period of time customers may have experienced issues with our AccSec API in the Netherlands. The issue has now been resolved.

We are no longer experiencing SMS delivery failures to Kenya Telkom Network. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Colombia. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Telefonica in Costa Rica. This incident has been resolved.

Twilio Voice was degraded for 15 minutes between 11:34 and 11:49 Pacific Time on 12/18/2024. During this period of time customers may have experienced higher than normal packet loss that may have impacted some calls using the AU1 home region or Sydney edge, degraded audio quality or calls failing to connect. The issue has now been resolved.

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in China over pre-registered sender ID. This incident has been resolved.

We are no longer experiencing SMS Delivery Delays to Zong Network in Pakistan. This incident has been resolved.

Call quality to a subset of Twilio's numbers in Multiple Countries (Puerto Rico, Mexico, United States) is now operating normally.