Incident History

This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Google Voice in United States of America for a Subset of Short Codes.. This incident has been resolved.

Gather Speech and Realtime Transcriptions (Voice and Video) was degraded for 30 minutes between 11:35AM and 12:05PM Pacific Time on 12/10/2025. During this period of time customers may have experienced video transcriptions issues. The issue has now been resolved.

We are no longer experiencing SMS delivery reports delay to Vodafone Network in Italy. This incident has been resolved.

We are no longer experiencing SMS delivery failures to K-Cell Network in Kazakhstan. This incident has been resolved.

Speech Recognition was degraded for 30 minutes between 11:35AM and 12:05PM Pacific Time on 12/10/2025. During this period of time customers may have experienced Increased number of 400 errors from Deepgram speech recognition provider. The issue has now been resolved.

Twilio was degraded for 4 hours between 04:32 AM and 8:32 AM Pacific Time on 12/10/2025. During this period of time customers may have experienced call failures to and from multiple networks in Chile via a Subset of Twilio Numbers. The issue has now been resolved.

We are no longer experiencing SMS delivery to networks in Chile for a subset of long codes. This incident has been resolved.

We are no longer experiencing SMS delivery delays and failures when sending messages to Nuevatel Network in Bolivia. This incident has been resolved.

The 5xx errors have been resolved, and the Studio workflow engine is operating normally at this time.