Incident History

We have fully investigated the APNS issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

We are no longer experiencing SMS delivery failures from and to multiple networks in Ireland. This incident has been resolved.

The Twilio Programmable Messaging API was partially degraded for 3 minutes between 09:11 and 09:14 Pacific Time on 07/14/2025. During this period of time, customers may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.

All services impacted by an issue with Flex have recovered and are operating as intended. This incident has been resolved.

Twilio Flex and Task Router was degraded for 30 seconds between 07:48:12 and 07:48:42 Pacific Time on 07/14/2025. During this period of time customers may have experience issues managing tasks (create, fetch, update, delete), retrieving historical tasks and outbound tasks got cancelled during the window. The issue has now been resolved.

Event Streams delivery latency has been resolved, and it is operating normally at this time. This incident is resolved.

We are no longer experiencing call failures and dialing delays to the Movistar network in Venezuela. This incident has been resolved.

We are no longer experiencing MMS and SMS delivery delays to T-Mobile network in the USA from Zipwhip Toll Free phone numbers. This incident has been resolved.

We are no longer experiencing SMS delivery failures to Nuevatel Networks in Bolivia. This incident has been resolved.

We are no longer experiencing MMS/SMS delivery delays when sending messages to Vodafone Network in Egypt. This incident has been resolved.