Incident History

SMS Delivery Failures on Multiple Messaging Providers

We are no longer experiencing SMS delivery failures on Multiple Messaging Providers. This incident has been resolved.

1737339724 - 1737354911 Resolved

Conversations Temporary Sync Issues in ie1

Twilio Conversations in ie1 was degraded for 7 minutes between 21:28:30 and 21:36:30 UTC, on 01/20/2025. During this period of time customers may have experienced delayed/missed real-time updates. The issue has now been resolved.

1737326188 - 1737327222 Resolved

SMS Delivery Delays To MTN Network in Zambia

We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Zambia. This incident has been resolved.

1737312571 - 1737323344 Resolved

SMS Delivery Delays and Failures to Ncell Network in Nepal

We are no longer experiencing SMS delivery delays and failures when sending messages to Ncell Network in Nepal. This incident has been resolved.

1737195731 - 1737227941 Resolved

SMS Delivery Delays And Failures to Multiple Networks in South Africa

We are no longer experiencing SMS delivery delays and failures when sending messages to multiple networks in South Africa. This incident has been resolved.

1737159668 - 1737176997 Resolved

SMS Delivery Report Delays to Etisalat Network in Egypt

We are no longer experiencing SMS delivery delays to Etisalat Network in Egypt. This incident has been resolved.

1737153567 - 1737302742 Resolved

SMS Delivery Delays to Viettel Network in Burundi

We are no longer experiencing SMS delivery delays when sending messages to Viettel Network in Burundi. This incident has been resolved.

1737150139 - 1737248851 Resolved

SMS Delivery Failures to Airtel Network in Nigeria

We are no longer experiencing SMS delivery failures when sending messages to Airtel Network in Nigeria. This incident has been resolved.

1737142302 - 1737162194 Resolved

On Call Engineers are Investigating an issue

We have fully investigated the issue with Campaign Suspension without Customer Outreach issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

1737139726 - 1737140150 Resolved

SMS Delivery Delays to Orange Network in Congo

Twilio SMS was degraded for 290 minutes between 02:50 PST and 07:40 Pacific Time on 01/17/2025. During this period of time, customers may have experienced SMS delivery delays to the Orange network in Congo. The issue has now been resolved.

1737130781 - 1737131204 Resolved
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