Incident History

We are no longer experiencing SMS delivery failures on Multiple Messaging Providers. This incident has been resolved.

Twilio Conversations in ie1 was degraded for 7 minutes between 21:28:30 and 21:36:30 UTC, on 01/20/2025. During this period of time customers may have experienced delayed/missed real-time updates. The issue has now been resolved.

We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Zambia. This incident has been resolved.

We are no longer experiencing SMS delivery delays and failures when sending messages to Ncell Network in Nepal. This incident has been resolved.

We are no longer experiencing SMS delivery delays and failures when sending messages to multiple networks in South Africa. This incident has been resolved.

We are no longer experiencing SMS delivery delays to Etisalat Network in Egypt. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Viettel Network in Burundi. This incident has been resolved.

We are no longer experiencing SMS delivery failures when sending messages to Airtel Network in Nigeria. This incident has been resolved.

We have fully investigated the issue with Campaign Suspension without Customer Outreach issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Twilio SMS was degraded for 290 minutes between 02:50 PST and 07:40 Pacific Time on 01/17/2025. During this period of time, customers may have experienced SMS delivery delays to the Orange network in Congo. The issue has now been resolved.